Urology Billing Customer Service Representative

Remote role Full-time Open position

Job Description:

Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution.
Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner.
Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies.
Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems.
Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution.
Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction.
Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures.
Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.

Requirements:

Benefits:

Competitive Pay
Health Plans with FSA or HSA options
Dental and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs

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