Experienced Customer Solution Architect (APAC) – Driving Supabase Adoption Across Asia Pacific
At arenaflex, we're revolutionizing the way businesses interact with data through our cutting-edge open source database-as-a-service platform, Supabase. As a Customer Solution Architect (CSA) in our APAC region, you'll play a pivotal role in driving the adoption of Supabase across a diverse range of customers, from agile startups to established brands with highly scaled workloads.
About arenaflex
arenaflex is a pioneering company that's redefining the landscape of data management. Our commitment to collaborative open source and innovative technology has earned us a reputation as a trusted partner for businesses worldwide. With a globally distributed team spanning over 30 nationalities, we foster a culture of creativity, inclusivity, and continuous learning.
Job Summary
As a CSA, you'll be responsible for the entire customer journey, working closely with our most valuable users to uncover and understand their business and technical requirements. You'll design and architect technical solutions built on the Supabase platform, lead proof-of-value implementations, and provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance.
Key Responsibilities
*
Pre-Sales Discovery
+ Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success. + Design, build, and present Supabase platform demonstrations to high-value customers, leveraging quality storytelling to present the value of the Supabase platform and the entire Supabase Success team. + Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
Proof-of-Value Onboarding
+ Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the Supabase platform while minimizing risk to adoption. + Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed. + Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.
Customer Success
+ Understand immediate custom goals (i.e., onboard and adoption) as well as long-term customer opportunities (i.e., optimization & identifying new workloads) to build meaningful account plans for high-value customers. + Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence. + Serve as an internal champion for your customers and for the platform, working closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers. + Invest in customer connections to build a trust-based relationship, as CSA's work with the production data stores of startups and enterprises alike.
Essential Qualifications
* 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.
- Strong background with relational database management systems such as PostgreSQL or MySQL.
- Background in web application development, with familiarity with Python, C#, and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
- Very strong communication skills, particularly of technical concepts, as CSA's spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact.
- Well-organized and effective storyteller with meaningful interpersonal skills, as CSA's often have to navigate multiple stakeholders with conflicting opinions.
Preferred Qualifications
* Experience with project management, business analysis, and revenue operations tools, such as HubSpot and BigQuery.
- Previous experience leading customer-facing engagements to deliver meaningful technical and business value.
- Familiarity with Supabase and its ecosystem.
What We Offer
* 100% remote work from anywhere in the world, with no location-based adjustment to your salary.
- ESOP (equity ownership in the company).
- Autonomous work, with the flexibility to set your own pace.
- Health, Vision, and Dental benefits, with arenaflex covering 100% of the cost for employees and 80% for dependents.
- Generous Tech Allowance for any office setup you need.
- Annual Education Allowance.
- Annually run off-sites.
About the Team
* We're a startup, and it's unstructured – but in the best possible way.
- Collectively founded more than 30 startups, with a wealth of experience and expertise.
- Globally distributed team with more than 30 different nationalities, fostering a culture of inclusivity and creativity.
- We deeply believe in the efficacy of collaborative open source, supporting existing communities and tools rather than building "yet another xx".
- We "dogfood" everything, using the same tools and technologies that we recommend to our customers.
Process
* The entire process is fully remote, with all communication happening over email or via video chat.
- Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.
- If you pass the screen, you'll be invited to up to four follow-up interviews, usually taking between 20-45 minutes each.
- The calls will be with the founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function.
If you're passionate about data management, customer success, and innovative technology, we want to hear from you. Apply now to join our team as a Customer Solution Architect (APAC) and help drive the adoption of Supabase across Asia Pacific. Apply for this job