Client Success Manager – Digital Touch, Low Touch

Remote role Full-time Open position

Job Description:

Support a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients.
Serve as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs.
Collaborate with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations.
Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor.
Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives.
Establish and manage governance, risk, communication, and operational cadences to ensure contractual commitments are met.
Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress.
Serve as the voice of the customer, providing feedback to product teams and contributing to the ideation and development of new services.

Requirements:

Bachelor’s degree in business administration/management, healthcare administration/management
3 years’ account management, sales, services, or related field
3 years’ Healthcare Information Technology (HIT) vendor experience
3-5 years’ Healthcare experience in ambulatory or health system
3 years’ NextGen experience
Proven success improving overall client satisfaction, retention and business growth of clients
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.

Benefits:

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