Product Documentation and Analytics Specialist

Remote role Full-time Open position

Job Description:

Partner closely with Product and Engineering to create comprehensive customer facing documentation for new features, enhancements, and releases
Proactively identify gaps in existing documentation before customers find them, using relationships with Customer Success and Support
Own the voice, structure, and standards that make Censis documentation instantly recognizable as high-quality and trustworthy
Align documentation with how Marketing positions products and how Product communicates releases — so everything tells one coherent story
Develop genuine, deep expertise in the Censis product suite — not just feature names, but the workflows, pain points, and use cases our customers live in every day
Maintain product mapping and feature tagging to enable customer utilization and adoption insights
Design and deploy in-product engagements that drive awareness of new releases and key features

Requirements:

Bachelor's degree in Technical Communication, English, Journalism, or a related field — or equivalent experience that proves you can do the job
5+ years creating technical documentation or product content for software applications
Experience with documentation platforms and content management systems (Confluence or similar)
Exceptional writing skills — the kind where you can explain a complex workflow to an SPD technician and an OR Director in the same document and have both of them feel like it was written for them
Strong organizational instincts and the ability to juggle multiple launches, releases, and stakeholders without dropping anything

Benefits:

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