Experienced Customer Care Tax Expert - Payroll Specialist (Work From Home) at arenaflex

About arenaflex:

arenaflex is a leading provider of innovative solutions for the restaurant industry, empowering businesses to adapt, take control, and thrive in a rapidly changing market. Our mission is to revolutionize the way restaurants operate, and we're looking for talented individuals to join our team. As a Customer Care Tax Expert - Payroll Specialist, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

Job Summary:

We're seeking an experienced Customer Care Tax Expert - Payroll Specialist to join our remote team. As a key member of our Customer Care Tax team, you'll be responsible for providing top-notch support to our customers, resolving complex payroll tax issues, and collaborating with internal teams to drive improvement and efficiency. If you're passionate about delivering exceptional customer experiences and have a strong background in payroll taxes, we want to hear from you!

Key Responsibilities:

* Research and resolve payroll tax issues raised by internal stakeholders and customers in a timely and efficient manner

• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
• Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

Essential Qualifications:

* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience

• 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

Preferred Qualifications:

* MasterTax Experience

• FPC or CPP certification
• Associates or Bachelor's Degree

Our Culture:

At arenaflex, we're passionate about creating a workplace that's inclusive, equitable, and empowering. We believe that diversity, equity, and inclusion are essential to our success, and we're committed to building a team that reflects the diversity of our customers and the communities we serve. Our employees are our secret ingredient, and we're dedicated to providing them with the support, resources, and opportunities they need to succeed.

Total Rewards:

We offer a comprehensive total rewards package that includes:

• Competitive compensation and benefits programs
• Flexible work arrangements to support work-life balance
• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• A range of benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off

How to Apply:

If you're a motivated and customer-focused individual with a passion for payroll taxes, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunities employer and welcome applications from diverse candidates.

Note:

arenaflex is committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact [insert contact information]. Apply for this job