Liability Claims Adjuster III (Casualty Adjuster)

Our Company: At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen. Job Summary: The Liability Adjuster III is responsible for a caseload consisting of complex coverage and liability issues, any claims involving serious injuries, and files in litigation. This position requires thorough and complete investigations to gather sufficient information and knowledge of our policy language to make proper coverage and liability decisions with guidance from their supervisor. Adjusters must also be able to develop exposures and evaluate injury claims fairly and equitably based on the damages, as well as the insurance contract and venue, and in accordance to company policies and applicable state laws.

Key Responsibilities

• Investigate and evaluate coverage, liability and damages in handling of all lines of coverage for personal

automobile policies.

• Evaluate and negotiate fair and equitable settlements and obtain proper closing documents.
• Maintain proper reserves on all pending claims.
• Maintain current diary on all claims and review and address mail as outlined in departmental goals.
• Maintain a 1:1 closing ratio.
• Control expenses.
• Provide excellent customer service not only to our outside customers but also to other departments

within the company.

• Meet and maintain general file handling goals and procedures as outlined by the company.
• Properly utilize PTS system and understand its features and functionality.
• Attend any available seminars and classes applicable to this position and the skills required to meet the

job duties and responsibilities.

• Perform other various duties as assigned by Manager / Supervisor.

Qualifications:

• Minimum five (5) years’ experience handling auto claims.
• Minimum two (2) years’ experience in an attorney represented bodily injury claims and significant knowledge of complex coverage issues and statutory requirements
• Must be able to work in a fast-paced automated production environment.
• Must employ excellent communication/interpersonal and customer service skills.
• Leadership abilities are necessary, with the ability to make autonomous decisions based on multiple facts.
• Demonstrated team building and coordination skills.
• Demonstrated ability to partner with management to identify and address operations, customer service & underwriting issues.
• Solid planning and organizational skills including time management, prioritization and attention to detail.
• Demonstrated ability to accomplish goals through influence management.
• Excellent PC skills are required.
• Maintain any required professional licenses and associated continuing education.

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