Logistics Manager - Consumer Healthcare
Team: Consumer Healthcare Alliance is looking for a Logistics Manager to keep our consumer healthcare products flowing smoothly across the US. This is a delivery-focused, operational role, working day-to-day with our 3PL partner in Louisville, Kentucky to ensure orders are shipped, stored, and delivered accurately, compliantly, and on time. At Alliance, we specialise in advanced skincare solutions (KeloCote, Hydomol, and more) and vitamins, minerals & supplements (MacuShield, Forceval & Amberen….) Backed by innovation and driven by purpose, we're on an exciting journey of transformation and commercial acceleration worldwide. What you’ll be doing Logistics & Distribution Execution
- Execute and monitor daily logistics, warehousing, transportation, and customer service activities in line with established plans and procedures
- Coordinate and support the end-to-end order fulfilment process, from release through delivery
- Track product movement from origin to final destination using web-based logistics and inventory management systems
- Arrange warehousing activities, route planning, shipment processing, and goods cataloguing
Operational Coordination
- Liaise with internal stakeholders and external vendors to support transportation and delivery activities
- Monitor stock levels, shipment status, delivery times, transport costs, and overall logistics efficiency
- Escalate delivery issues, delays, inventory discrepancies, or customer complaints to appropriate internal teams
Performance Monitoring & Continuous Improvement
- Maintain logistics metrics and dashboards to assess cost, service, accuracy, and timeliness
- Analyse logistics data to identify trends, inefficiencies, and opportunities for improvement
- Support initiatives focused on improving productivity, cost control, and service levels
- Provide input into process reviews and procedural improvements to enhance delivery performance
Compliance & Quality
- Ensure logistics and warehouse operations comply with applicable laws, regulations, and ISO or quality requirements relevant to consumer healthcare products
- Monitor warehouse activities including receiving, storage, shipping, and inventory integrity
- Maintain accurate and up-to-date logistics databases and records
What we’re looking for
- Strong experience managing 3PL relationships in the US
- Solid understanding of US healthcare distribution regulations
- Proven logistics or supply chain experience in consumer healthcare, OTC, pharma, or regulated FMCG
- Commercial mindset with experience managing logistics costs and service KPIs
- Confident, customer-facing communicator who can manage escalations and build trust
- Highly organised, data-driven, and comfortable in a matrix, international environment
- Bachelor’s degree in Supply Chain, Logistics, Business, or similar (required)
- APICS / CSCP / CPIM or similar certification (desirable)
- SOLE and/or APICS membership (preferred)
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