Experienced Customer Service Representative – Healthcare Benefit Administration

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare third-party benefit administrator, as a Customer Service Representative. In this part-time role, you will play a vital part in ensuring the highest level of service is provided to our valued providers and members.

About arenaflex

arenaflex is a GuideWell Company with over 30+ years of experience building unique benefit solutions and managing customized health plans. Our mission is to empower individuals and families to live healthier, more fulfilling lives by providing innovative, personalized healthcare solutions. As a part of our team, you will be part of a collaborative, supportive environment that values diversity, equity, and inclusion.

Your Impact

As a Customer Service Representative at arenaflex, you will be responsible for handling inbound customer calls from both providers and members. Your primary goal will be to provide exceptional service, ensuring that every interaction is courteous, informative, and resolves the customer's question or concern. Your dedication to delivering outstanding service will directly contribute to arenaflex's reputation for excellence in healthcare benefit administration.

Key Position Details

* Competitive Compensation: $18.00 per hour + Quarterly Bonus!

• Flexible Schedule: Part-time position with approximately 20 hours per week.
• Comprehensive Benefits: arenaflex offers a range of benefits to support your physical, emotional, and financial well-being.
• Training and Development: You will undergo a comprehensive 6+ week training program, with additional training opportunities to enhance your skills and knowledge.
• Work Hours: Monday to Friday, with 4-hour shifts between 7:00am and 7:00pm CST.

What You'll Be Doing

* Complete a Comprehensive Training Program: You will undergo a 6+ week training program, designed to equip you with the knowledge and skills necessary to excel in this role.

• Handle Inbound Calls: You will answer calls from providers and members, providing resolution to questions about benefits, claims, and eligibility.
• Document Call Notes: You will accurately document notes of each call to ensure all information is saved and easily accessible.
• Meet Customer Service Metrics: You will be responsible for ensuring adherence to key performance metrics, including:

+ Average monthly After Call Work (AUX) time + Average monthly hold time + Average monthly staff time + Average monthly talk time + Average monthly quality

• Handle Call Backs and Escalations: You will be responsible for handling call backs and escalations as necessary, ensuring that every customer's concern is addressed promptly and professionally.

Qualifications

* 0-1 Years of Related Work Experience: You will have 0-1 years of experience in a related field, such as customer service, healthcare, or insurance.

• Inbound Call Center Experience: You will have experience working in an inbound call center, preferably in the health insurance industry.
• High School Diploma or GED: You will have a high school diploma or equivalent.
• Professional Phone Voice and Etiquette: You will possess a professional phone voice and etiquette, with excellent verbal and written communication skills.
• Microsoft Office Proficiency: You will be proficient in Microsoft Word, Excel, and Outlook.

General Physical Demands

This role requires sedentary work, exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Why Join arenaflex?

* Diversity, Equity, and Inclusion: arenaflex is committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission.

• Career Growth Opportunities: We offer opportunities for career growth and development, with a focus on helping you achieve your professional goals.
• Learning and Development: We invest in our employees' learning and development, providing training and resources to enhance your skills and knowledge.
• Work-Life Balance: We offer flexible scheduling and a supportive work environment that allows you to balance your work and personal life.

How to Apply

If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Now! We look forward to welcoming you to the arenaflex team! Apply for this job