Patient Service Representative (Remote – Full Time)

Job Title: Patient Service Representative (Remote – Full Time) Remote | Monday–Friday | Bilingual Spanish Preferred Join a mission-driven healthcare company making a difference. Vigilance Health is seeking a Patient Service Representative (PSR) who will serve as the front-line voice for patients and a vital support for our care coordination team. This role is perfect for someone who thrives in a fast-paced, collaborative, and purpose-driven environment.

What You'll Do

• Answer high-volume incoming calls with professionalism, empathy, and urgency.
• Route calls to the right team or take detailed, accurate messages.
• Manage data entry, patient scheduling, mailings, and patient enrollments.
• Validate patient eligibility and scrub data using EHR systems and spreadsheets.
• Support internal teams by entering appointment and patient details in the EHR.
• Ensure HIPAA compliance and uphold strict patient confidentiality.
• Track and report daily performance metrics such as patient verifications, follow-up completions, and call outcomes.
• Collaborate across teams to support care coordination efforts and resolve issues quickly.

Success in This Role Means

• 95%+ of calls answered within three rings.
• Call handling time averages 2 minutes or less.
• 100+ patients verified daily with high accuracy.
• Active participation in team huddles and trainings.
• No HIPAA violations or documentation errors.
• Patients feel heard, valued, and supported.

What You Bring

• High school diploma or GED required; Associate degree preferred.
• 1+ year in healthcare customer service or call center.
• Bilingual in Spanish strongly preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Familiarity with EHRs like eCW, Epic, or Athena is a plus.
• Strong communication, attention to detail, and multitasking ability.
• Available to work Monday–Friday between 7:30am–6:00pm CST.

Why Vigilance Health? We’re a growing population health company partnering with clinics across the country to deliver Chronic Care Management (CCM), Behavioral Health Integration (BHI), and APCM services. At Vigilance Health, we:

• Have Fire – We bring energy, positivity, and purpose to every patient interaction.
• Are Driven – We deliver results with accuracy and urgency.
• Are Partners – We collaborate across teams to support every patient.
• Build Solutions – We identify ways to make things easier and better.
• Are Coaches – We uplift each other and model what good looks like.

Ready to Make a Difference? If you're passionate about patient-centered care and thrive in a role where every call matters—apply now. Join a team that’s transforming healthcare, one patient at a time. Apply To This Job