Experienced Dental Customer Service Representative – California
Job Summary:
Join arenaflex, a leading provider of customer service solutions, as an Experienced Dental Customer Service Representative in California. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving complex customer inquiries, and providing expert support to our clients. If you have a passion for customer service, a strong work ethic, and a desire to grow your career, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a dynamic and innovative company that is committed to helping individuals pursue their total vocation. Our mission is to create an ever-growing number of job opportunities and become the outsourcer of choice for our clients. We believe in fostering a culture of excellence, innovation, and teamwork, and we are dedicated to providing our employees with the support and resources they need to succeed.
What We Offer:
* All team members can further their education and earn a college degree through arenaflex University
- Our fantastic team members and supervisors embrace and live the arenaflex Mission & Values
- Team members have FREE access to personal and professional support through our care coaches
- Set schedules with majority of shifts between 32- 40 hours per week
- Competitive wages: $15.00 - $21.00 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Paid Time Off (PTO)
Responsibilities:
As an Experienced Dental Customer Service Representative, you will be responsible for:
- Answering telephone calls using an automated system and responding to basic customer questions and/or forwarding to appropriate personnel and providing consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwarding calls to appropriate personnel
- Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded
- Recording calls, processing requests and updating account history with results of inquiry to include proper documentation
- Interfacing with team members, management, and customers in reference to customer service issues
- Reviewing and recommending modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions
- Maintaining composure in escalated situations
- Operating accurately and efficiently in a fast-paced environment
- Handling multiple responsibilities at one time
- Conducting outbound calls to members in response to customer direction or other business needs
Qualifications:
* Work at Home Requirements: + High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet + Upload speed of 5 Mbps; Download speed of 50 Mbps + The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms + All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device + arenaflex will provide all or some of the equipment needed based on the employees' request
- Additional Requirements:
+ You must reside in the state of California
- What skills will you need:
+ GED or high school diploma required, some college preferred + A minimum of six (6) months experience in a dental customer support capacity preferred + 1 year of previous experience for a government or private sector inbound customer service center preferred + Prior work-at-home experience desired + Comfortable working self-managed + Typing speed of 25 WPM with 90% accuracy required + Knowledge of basic help desk software, computer software and Microsoft Office applications + Strong problem-solving skills to bring inquiries to effective resolution + Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally + Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries + Manages emotions and maintains positive energy + Passion for meeting or exceeding performance goals
Equal Opportunity Statement:
arenaflex is an equal opportunity employer. arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at arenaflex.com/https://jobs.arenaflex.com/ arenaflex is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] to discuss reasonable accommodations.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com/https://jobs.arenaflex.com/ to submit your application. Apply for this job