Experienced Customer Service Representative – Thai and English Support for arenaflex's Global Blockchain Ecosystem
At arenaflex, we're revolutionizing the way people interact with digital assets and blockchain technology. As a leading global blockchain ecosystem, we're trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Our offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We're committed to building an inclusive financial ecosystem that advances the freedom of money and improves financial access for people around the world. As a key member of our customer-facing team, you'll play a vital role in creating a platform where our users are well supported with excellent quality, fast response time, and accurate information. We're looking for a highly skilled and multilingual Customer Service Representative to join our team and provide top-notch support to our customers in Thai and English.
Responsibilities:
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Handling back office tickets and providing 7*24h online enquiries and email replies services to customers
- Handling customer enquiries, advices, and suggestions via email or online tools
- Supporting other business units with customer liaison, accurately documenting customer requests and advices, and providing feedback in the form of documentation
- Handling customer complaints, any special cases, or ad hoc tasks
Requirements:
To succeed in this role, you'll need:
- A college degree or above
- Proficiency in both English and Thai
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry (outstanding recent graduates are also welcome to apply)
- High level of honesty and integrity
- Proactive and meticulous approach
- A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills, and exceed beyond expectation
- Passion for customer service industry and willingness to work under different work shifts, including night shift
- Positive about the crypto industry
Optional:
While not required, the following qualifications will be advantageous:
- English language proficiency certificate
- Personal or professional experience with cryptocurrency
Why arenaflex:
At arenaflex, we offer a unique opportunity to shape the future with the world's leading blockchain ecosystem. You'll collaborate with world-class talent in a user-centric global organization with a flat structure, tackle unique, fast-paced projects with autonomy in an innovative environment, and thrive in a results-driven workplace with opportunities for career growth and continuous learning. Our competitive salary and company benefits package includes a work-from-home arrangement (dependent on the work nature of the business team). arenaflex is committed to being an equal opportunity employer and believes that having a diverse workforce is fundamental to our success.
Additional Information:
If you're passionate about customer service and the crypto industry, we encourage you to apply. By joining arenaflex, you'll be part of a dynamic team that's shaping the future of finance and technology. Don't miss this opportunity to grow your career and contribute to our mission of advancing the freedom of money and improving financial access for people around the world.
How to Apply:
If you're ready to take your customer service career to the next level, click the link below to apply for this exciting opportunity: Apply to this job By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. Apply for this job