Director – Commercial Operations & Analytics
Job Description:
- Set the vision and roadmap for Commercial Operations in support of Deramiocel's launch, spanning sales operations, analytics, forecasting, incentive compensation, territory design, CRM, and commercial systems.
- Build and lead a high-performing Commercial Operations team and operating model tailored to a lean, launch-stage rare disease organization.
- Stand up the CRM ecosystem (Veeva or Salesforce), including configuration, targeting, call planning, sample management, and field reporting.
- Architect the commercial data environment — data warehouse and aggregator strategy (Databricks, Snowflake), dashboarding (Tableau, Power BI), and integration of claims, specialty pharmacy, HUB, patient services, and distribution data.
- Lead forecasting, demand planning, quota setting, territory alignment, and incentive compensation design and administration.
- Establish data governance, master data management, and data quality standards across the commercial organization.
- Partner with Market Access, Marketing, Medical Affairs, Finance, IT, Legal, and Compliance to align commercial operations with enterprise goals and ensure compliant execution.
- Own field force enablement — targeting, segmentation, call planning, field effectiveness analytics, and the operational elements of commercial training.
- Design KPI and reporting frameworks that give the Commercial Leadership Team and executive team real-time visibility into launch performance.
- Select, contract, and manage commercial operations vendors and service providers, including QBR ownership, SLA oversight, and budget accountability.
- Perform other duties as may be assigned from time to time.
Requirements:
- Education: Bachelor's degree required; MBA or other advanced degree strongly preferred.
- Experience: 12+ years in biopharmaceutical commercial operations, including 5+ years in a leadership role and direct experience launching rare disease, advanced therapy, or specialty products.
- Deep Expertise: Sales operations, forecasting, incentive compensation, territory alignment, CRM deployment, and commercial data strategy (claims, specialty pharmacy, HUB, distribution).
- Executive Leadership: Demonstrated success building commercial infrastructure from the ground up, leading cross-functional initiatives, and managing strategic vendor relationships.
- Strategic Acumen: Ability to translate commercial strategy into durable systems, processes, and analytics that drive field performance and disciplined decision-making.
Benefits: Apply To This Job