Account Manager, Medicare Advantage Plans

Remote role Full-time Open position

Job Description:

Serve as the primary account owner for assigned Medicare Advantage Plan partners from post-implementation through steady state
Build strong, trusted relationships with plan leadership, population health and care management teams, medical directors, and quality stakeholders
Develop a deep understanding of each plan's member population, benefit design, network structure, and strategic priorities — and connect Ceresti's model to what matters most to them
Act as an internal liaison at Ceresti for the MA Plan, ensuring the partner’s needs, constraints, and priorities are clearly understood, communicated, and appropriately addressed
Own enrollment performance for assigned MA Plan partners, including monitoring referral flow from care management teams, outreach effectiveness, and caregiver activation
Lead recurring partner check-ins and business reviews with assigned MA Plan partners
Deliver clear, data-driven updates on enrollment, engagement, outcomes, and operational performance – including quality metrics and cost impact relevant to MA Plan priorities.

Requirements:

Bachelor’s degree in a related field
5+ years of experience in account management, client success, provider relations, or partnership management within healthcare
Experience working with Medicare Advantage Plans, managed care organizations, or value-based care entities
Strong understanding of MA Plan operations, care management workflows, and member population dynamics
Proven ability to manage complex, multi-stakeholder relationships across clinical, operational, and executive audiences
Exceptional communication, organization, and follow-through skills
Exceptional problem-solving skills.

Benefits:

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