Employee Relations, Investigator (IC)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Would you like to join CVS Health as part of our dynamic Human Resources team? As an Employee Relations (ER) Investigator, you are responsible for the execution and ownership of investigating Employee Relations concerns and providing expert consultant and guidance to managers and employees. As directed by the Lead Director of Investigations, you will be responsible for conducting thorough and impartial investigations into employee complaints and allegations of workplace misconduct, including by not limited to discrimination, harassment, retaliation, workplace violence, and other policy violations. This role ensures that all investigations are conducted in accordance with company policies, ethical standards, and legal requirements.

Key Responsibilities

• Plan, conduct, and document detailed and unbiased investigations into employee complaints and allegations. Gather relevant information, interview involved parties, and review pertinent documents and records.
• Ensure investigations comply with federal, state, and local employment laws, as well as company policies. Stay updated on relevant legal developments and industry best practices.
• Maintain accurate and confidential records of all investigations and employee relations matters. Ensure documentation is complete, secure, and in compliance with legal and company requirements.
• Interpret and apply company policies, procedures, and practices to ensure consistent and fair handling of employee relations matters. Provide guidance and advice to managers and employees on policy-related issues.
• Prepare clear, concise, and accurate investigative reports that summarize findings and provide recommendations for resolution. Present findings to senior management and other stakeholders as needed.
• As needed, assist with training on employee relations topics, including workplace harassment, discrimination, and conflict resolution. Educate employees and managers on policies and procedures to prevent future issues.

Required Qualifications

• At least 7 years of relevant overall experience
• At least 5 years of Employee Relations Investigations experience
• Willingness to travel up to 10% (including plane travel)

Preferred Qualifications

• 5-10 years of Employee Relations experience
• Certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
• Strong analytical, problem-solving, and decision-making skills
• Detail-oriented with excellent interpersonal and communication skills
• Ability to remain calm under pressure and manage multiple investigations simultaneously
• Ability to handle sensitive and confidential information with integrity
• Strong organizational and project management skills
• Master’s degree preferred

Education Bachelor’s Degree required; equivalent work experience may substitute Pay Range The Typical Pay Range For This Role Is $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the applica Apply To This Job