Director, Head of Social Media

Welcome to ServiceNow, where we are revolutionizing the way people work. We are seeking a dynamic and driven individual to join our team as the Director, Head of Social Media. As the leader of our social media strategy, you will have the opportunity to make a significant impact on our brand's online presence and engage with our global audience. We are looking for a creative and strategic thinker with a passion for social media, strong leadership skills, and a track record of driving results. If you are ready to take on this exciting challenge and help us shape the future of work, we want to hear from you. Develop and implement a comprehensive social media strategy that aligns with the company's overall goals and brand image. Create and manage content for all social media platforms, including but not limited to Facebook, Twitter, LinkedIn, and Instagram. Monitor social media trends, industry updates, and competitor activity to identify opportunities for improvement and innovation. Collaborate with cross-functional teams to ensure consistent messaging and branding across all social media channels. Utilize analytics and data to track and measure the success of social media campaigns, and make recommendations for improvement based on insights. Cultivate and maintain relationships with key influencers, partners, and industry leaders to expand the company's reach and engagement on social media. Provide guidance and support to team members on best practices for social media content creation, community management, and crisis management. Develop and manage the social media budget, ensuring efficient and effective use of resources. Stay up-to-date on emerging social media platforms and tools, and make recommendations for incorporating them into the company's strategy. Serve as a brand ambassador and maintain a strong online presence on behalf of the company. Conduct regular training sessions and workshops for employees on social media best practices and guidelines. Collaborate with the marketing and communications teams to incorporate social media into larger marketing campaigns and initiatives. Continuously monitor and respond to customer inquiries, feedback, and reviews on social media platforms. Stay informed of industry regulations and guidelines to ensure compliance in all social media activities. Foster a positive and collaborative work environment, providing mentorship and guidance to team members to support their professional growth. ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job Apply To this Job