Lead Processing Agent (Data Entry) - Fully Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the healthcare industry by providing innovative solutions to help people with chronic conditions live and age at home. Our mission-driven team is passionate about improving the healthcare system, and we're seeking a highly motivated and detail-oriented Lead Processing Agent to join our growing team. As a critical member of our Provider Success team, you'll play a pivotal role in receiving and processing priority referrals from healthcare provider offices, driving speed and service in our white-glove team.
About arenaflex
arenaflex is a new type of medical provider that's changing the face of healthcare. We're a startup that's helping people with chronic conditions live and age at home by bundling peer support, education, and home delivery of medical supplies in an end-to-end digital care solution. Our members receive the education and support they need to thrive at home, and we're committed to making a difference in patients' lives.
Responsibilities
As a Lead Processing Agent, you'll be responsible for managing inbound referrals, which is the role's primary responsibility. This involves receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon. Your key activities will include:
* Error-free data entry (demographics, insurance, condition information)
* Prompt notification to Provider Success Coordinators upon receiving referrals
* Medical record review
* Completing insurance verification tickets, which involves verification of insurance benefits and coverage for durable medical equipment (DME) via web portals and phone calls
* Answering calls, which require empathy, compassion, and genuine care for our patients, who have chronic conditions and are turning to us for support
Key Skills and Qualifications
To succeed in this role, you'll need:
* Prior experience working in a medical office or a healthcare startup
* Prior experience in insurance verification is preferred
* Prior experience in medical record management or collection is preferred
* Excellent communication skills (email, Slack, phone)
* Proficient in Google Suite (Gmail, Google Sheets)
* A teamwork/collaborative attitude is a must
What We Offer
As a Lead Processing Agent at arenaflex, you'll enjoy:
* A competitive hourly rate of $14-$16 per hour, depending on your experience and qualifications
* The opportunity to work fully remotely, with a flexible schedule that suits your needs
* PTO and health, vision, and dental insurance
* The chance to work with a talented and fun team of coworkers who are passionate about improving the healthcare system
* The opportunity to be part of a mission-driven company and make a difference in patients' lives
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance, and we offer flexible scheduling and remote work options to help you achieve it. Our team is passionate about improving the healthcare system, and we're looking for like-minded individuals who share our vision.
How to Apply
If you're a motivated and detail-oriented individual who's passionate about improving the healthcare system, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from interested candidates and look forward to connecting with you.