Intelligence Analyst – Falcon Recon

Remote role Full-time Open position

Job Description:

Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships
Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers
Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
Deliver regular written and verbal updates on relevant findings to customers, aligning with their preferred cadence
Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for
Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team

Requirements:

3+ Years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
Excellent written, verbal communication skills in English
Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems to include actors, forums, and leak sites
Adaptability and willingness to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
High degree of emotional intelligence and professional presence
Ability to operate independently and with little direction
Demonstrated ability to document technical process and convey business terms in clear language
Ability to present and explain technology to people with less technical knowledge
Attention to detail
Must be able to successfully manage time and deliverables for rapid service engagement customers
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Benefits:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

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