Bilingual Digital Collections Specialist (Live Chat & Email) - Join arenaflex in Revolutionizing Sustainable Home Financing
At arenaflex, we're not just a company - we're a community of passionate individuals driven by a shared vision to create a more sustainable future. Our mission is to empower people to live a more environmentally conscious lifestyle by providing innovative financing solutions for home improvement projects. We're committed to making a positive impact on the planet, building lasting relationships with our partners and customers, and delivering a seamless, tech-enabled financing experience. As a Bilingual Digital Collections Specialist at arenaflex, you'll play a vital role in helping us achieve our mission. You'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers and the planet. If you're passionate about sustainability, customer service, and finance, we want to hear from you!
About arenaflex
arenaflex is a leading provider of friendly financing options for those who dream of living a more sustainable lifestyle. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're revolutionizing the home improvement industry and protecting our only planet. As part of our world-positive initiative, we're also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.
Job Summary
As a Bilingual Digital Collections Specialist, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Key Responsibilities
* Communicate with delinquent borrowers via different digital communication channels, including live chat and email
- Find solutions to help bring borrower's loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with industry trends and best practices in credit and collections
Required Skills, Knowledge, and Abilities
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent written communication skills
- Prior experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual in Spanish and English required
Preferred Qualifications
* Experience with live chat platforms, such as Zendesk or Freshdesk
- Familiarity with CRM software, such as Salesforce or HubSpot
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and a passion for sustainability. We're committed to providing a supportive and inclusive work environment that encourages growth and development.
Compensation and Benefits
* Competitive hourly rate of $18.00 per hour
- Opportunities for advancement and professional growth
- Paid sick time and paid time off
- Paid training and development programs
- Comprehensive benefits package, including 401(k), dental insurance, health insurance, life insurance, and vision insurance
- Work from home flexibility
How to Apply
If you're passionate about making a difference in the lives of our customers and the planet, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story!
Application Questions
* The expected working hours for this position are 9:30 AM - 6:00 PM PST, Monday through Friday. Does this schedule work for you?
- Do you have recent experience using live chat to assist customers? If so, which platforms have you worked with?
- This bilingual position pays $18.00 per hour. Are you comfortable moving forward with this hourly rate?
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job