Part-time Customer Support Representative – Chat Specialist
Join arenaflex, a leading provider of innovative automotive solutions, as we seek a highly motivated and customer-focused Part-time Customer Support Representative – Chat Specialist to join our dynamic team! At arenaflex, we're passionate about delivering exceptional customer experiences that drive revenue growth for our automotive dealer clients. As a Part-time Customer Support Representative – Chat Specialist, you'll play a vital role in engaging with customers via online chat, providing accurate information about our products and services, and turning conversations into leads. If you're a positive, energetic, and tech-savvy individual who thrives in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking company that's revolutionizing the automotive industry with cutting-edge solutions. Our team is comprised of innovative thinkers, passionate individuals, and customer advocates who share a common goal: to deliver exceptional experiences that drive business results. At arenaflex, we believe in fostering a relaxed, yet professional and fun work environment that encourages collaboration, creativity, and growth.
Responsibilities
As a Part-time Customer Support Representative – Chat Specialist, your key responsibilities will include:
- Managing a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments
- Capturing customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (preferred but not necessary)
- Intermediate internet and window-based computer skills
- Strong ability to multitask (gaming experience is a plus!)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Requirements
To be considered for this role, you must:
- Have excellent written and verbal communication skills
- Be able to adapt to change and enjoy a fast-paced work environment
- Be available to work 4-hour time blocks daily
- Attend 5 weeks of training Monday – Friday from 4PM – 8PM
- Be flexible with scheduling after completion of training
- Be able to work a minimum of 16+ hours per week
- Be able to type at least 35 WPM (40 and above is preferred)
- Possess a positive and professional demeanor
Benefits
As a Part-time Customer Support Representative – Chat Specialist at arenaflex, you'll enjoy:
- Comprehensive training programs to help you succeed in your role
- Access to our state-of-the-art facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues after work
- Volunteering initiatives through our Associate Foundation
- A non-smoking environment that promotes a healthy lifestyle
- Equal opportunities for growth and development as an equal opportunity employer
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's both fun and challenging. We believe in investing in our employees' growth and development, providing opportunities for advancement, and fostering a culture of collaboration and innovation. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, please submit your application through our website. We can't wait to hear from you!
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