Senior Account Manager - Early Stage, API/SaaS Company (Triple Digit Growth)
We’re hiring on behalf of a hyper-growth, VC-backed API/SaaS company. With Series B funding, triple-digit YoY revenue growth , and a seasoned leadership team. This is a rare opportunity to join a rocket ship poised for breakout success. The company’s API-first product is beloved by customers and powers some of the world’s fastest-growing B2B companies.
About the Role
Our Client are looking for a Senior Account Manager to own a portfolio of top-tier customers and focus on retention, expansion, and long-term partnership. This is a post-sale role where you'll deliver on commitments made during the sales process, help customers scale their integrations, and ensure ongoing value from their API-first platform. You'll manage a mix of high-touch and automated accounts, lead renewals and customer conversations, and act as the quarterback across Support, Product, and Network teams. Our client are looking for someone who brings polish, strong communication, and a "run it like your own business" mindset.
Key Responsibilities
- Revenue Ownership: Drive Net Revenue Retention by owning expansion pipeline and renewals outcomes across your account portfolio.
- Customer Engagement: Lead ongoing customer engagement and business reviews to understand priorities and uncover growth opportunities. Build and maintain account plans that support long-term, sticky partnerships.
- Cross-Functional Partnership: Collaborate with Customer Operations to deliver on customer commitments and hold customers accountable for their responsibilities. Act as the internal quarterback, partnering cross-functionally to deliver on commitments.
- Data-Driven Transparency: Provide clear visibility into account health, forecasting, and upcoming opportunities.
- Voice of Customer: Surface product feedback and customer insights that help inform roadmap priorities and improvements.
Requirements
- Experience in account management, customer success, or a post-sale role within a B2B SaaS environment.
- Proven success retaining and expanding a book of business, including ownership of renewal conversations.
- Consultative, value-driven approach to building strong customer relationships.
- Clear, confident communicator who can engage day-to-day operators and senior stakeholders alike.
- Commercial and analytical mindset — comfortable identifying growth opportunities and guiding customers toward next steps.
- Highly organised with strong project management instincts across a high-volume account portfolio.
- Comfortable operating in a fully remote environment with a high degree of ownership and accountability.
Nice to Haves
- Experience supporting retail, logistics, or supply chain customers.
- Exposure to EDI, integrations, or technical onboarding workflows.
- History of partnering closely with Professional Services or Implementation counterparts to achieve customer value.
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