Senior Salesforce Developer
Important Information Location: BrazilJob Mode: Full-time Work Mode: Work from home Job Summary We are seeking an experienced Senior Salesforce Developer with Data Cloud experience to support a strategic initiative focused on reducing customer churn by integrating and enriching customer data across multiple platforms. This role will work closely with the Salesforce Architect, data engineering teams, and cross-functional partners to ingest, unify, and expose data within Salesforce CRM and Salesforce Data 360 (Data Cloud). Responsibilities and Duties Lead end-to-end ingestion and mapping of customer data from Salesforce CRM, Siebel, Azure/Microsoft Fabric, Oracle, and churn model outputs into Salesforce Data 360; Design, build, and maintain identity and account unification rules to produce accurate customer matching and golden records; Create scalable, repeatable pipelines for ingestion, transformation, mapping, and controlled promotion across environments (including Data 360 data kits); Enrich Salesforce CRM records with Data 360 attributes and analytics/model insights (e.g., churn) using related lists, dynamic related lists, and custom UI components; Support CRM data strategy during the Siebel-to-Salesforce migration, prioritizing Salesforce CRM as the system of engagement as adoption increases; Develop and support APIs and integration services for secure internal consumption of Data 360 and CRM data; partner with architecture/engineering on integration patterns and implement ETL when native connectors don’t meet requirements; Monitor and optimize Data 360 credit consumption to balance cost, performance, and SLAs; Enable business teams to use enriched customer data for segmentation, activation, and analytics use cases; Document processes, standards, and runbooks; contribute to shared enablement resources to drive adoption and operational continuity. Essential Skills Experience with Salesforce development; Strong proficiency in: Apex, SOQL/SOSL, Lightning Web Components (LWC), Salesforce core data model, Salesforce APIs (REST/SOAP/Bulk), and integration design patterns; Hands-on experience with Data ingestion and harmonization, Identity resolution and unification rules, Data kits and environment promotion, Large-scale data processing; Experience connecting Salesforce Data Cloud/Data 360 to external systems (Azure/Microsoft Fabric, Oracle, Siebel, or similar), including when to use native connectors vs. custom integrations; Experience with ETL processes and/or tools (e.g., Informatica, MuleSoft, Talend, Databricks); Experience working in Agile/Scrum teams; Strong technical communication skills, able to translate complex concepts for architects, engineers, business users, and leadership; Advanced English to be in contact with customer representative on a daily basis. Highly Desirable Skills Experience with Salesforce Marketing Cloud, especially data activation and segmentation; Experience with Siebel CRM integration and/or data migration; Knowledge of telecom customer data, churn analytics, or Customer 360 implementations; Familiarity with Azure data engineering and Microsoft Fabric connector limitations; Understanding of scalable deployment pipelines and DevOps tooling (Git, CI/CD). About EncoraEncora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. Apply To This Job