Experienced Customer Service Representative – Cargo Agent – Chicago, IL

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Cargo Agent, you'll be the face of our cargo division, interacting directly with customers to ensure their needs are met and exceeded. If you're passionate about delivering top-notch service, working in a fast-paced environment, and advancing your career, we want to hear from you. About arenaflex arenaflex is a leading provider of cargo transportation services, dedicated to ensuring that cargo is transported on time, every time, safely. Our mission is to provide exceptional customer experiences, and we're looking for talented individuals like you to join our team. With a strong focus on safety, security, and customer satisfaction, we're committed to making a positive impact on our customers, employees, and the environment. Key Responsibilities As a Cargo Agent, you'll play a critical role in delivering exceptional customer experiences. Your responsibilities will include: * Interacting directly with customers face-to-face and over the phone to resolve their queries and concerns * Processing cargo shipments, including receiving, handling, and dispatching cargo * Maintaining accurate records and documentation, including cargo manifests and shipping labels * Collaborating with colleagues to ensure seamless cargo operations * Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner * Maintaining a safe and secure work environment, adhering to arenaflex's safety and security protocols * Participating in ongoing training and development to enhance your skills and knowledge Benefits and Perks At arenaflex, we're committed to supporting our employees' personal and professional growth. Our benefits and perks include: * Competitive salary, with opportunities for regular pay increases * Comprehensive health benefits, including medical, dental, vision, short-term disability, and life insurance * 401(k) plan with generous company contributions up to 9% * Paid time off, including vacation, holidays, paid personal time, and parental leave * Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care * Holistic wellbeing programs, including access to an employee assistance program, free financial coaching, and mental health resources * Domestic and international space-available flight privileges for employees and eligible family members * Worldwide partnerships to engage in community service and innovative goals focused on sustainability and reducing our carbon footprint * Recognition rewards and awards through the Unstoppable Together platform * Business Resource Groups to connect employees with common interests and promote inclusion * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks What You Need to Succeed To be successful in this role, you'll need: * A high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Possess a valid driver's license * Basic digital literacy * Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds * Pass a physical ability test (PAT) * Wear required company-approved Personal Protective Equipment (PPE) What Will Give You a Competitive Edge While not required, previous cargo freight and warehouse operations experience, as well as typing/computer skills, will give you a competitive edge in this role. Career Growth Opportunities At arenaflex, we're committed to supporting your career growth and development. As a Cargo Agent, you'll have opportunities to advance your career through ongoing training and development, mentorship, and promotions. Our leaders are dedicated to helping you succeed and reach your full potential. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment, with a strong focus on safety, security, and customer satisfaction. Our company culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We're committed to making a positive impact on our customers, employees, and the environment. How to Apply If you're passionate about delivering exceptional customer experiences and advancing your career, we want to hear from you. Apply now to become a part of the arenaflex team and start your journey to success.

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