Experienced Bilingual Financial Customer Service Representative – Remote
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we deliver cutting-edge, digitally powered business services that help the world's top brands streamline their operations in meaningful and sustainable ways. With a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
Benefits of Joining arenaflex
As a valued member of our team, you'll enjoy a range of benefits that will enhance your career and personal life. These include:
- Paid Training to help you develop the skills you need to succeed
- Competitive Wages that reflect your value to our organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental well-being
About arenaflex and You
At arenaflex, we're committed to delivering exceptional customer experiences through a unique blend of high-tech and high-touch approaches. Our team is passionate about making people's lives simpler, faster, and safer, and we're inspired to deliver only the best in all that we do. As a Bilingual Financial Customer Service Representative, you'll play a key role in helping us achieve this vision. You'll work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiencing no two days the same. As you grow and challenge yourself, you'll discover that your potential can take you anywhere you want to go.
Did you know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. This is a testament to our commitment to developing our people and providing opportunities for growth and advancement. At arenaflex, the sky is the limit!
Important Note
arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
This is a Work at Home position
Responsibilities
As a Bilingual Financial Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone to resolve their questions, issues, or concerns
- Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
- Calmly attempting to resolve and de-escalate any issues
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
- Bilingual Spanish/English required
- High School Diploma or GED required
- Must be over 18 years of age
- 6 months customer service experience minimum
- 6 months Call Center experience, preferred
- Ability to type 25 wpm
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- Ability to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Work from Home Requirements
To ensure your success in this role, you'll need to meet the following work from home requirements:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
- Clean and quiet workspace
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team. Apply Job! Apply for this job