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Experienced Licensed Pharmacy Technician & Customer Relations Specialist – Work From Home (Nationwide)

Remote role Full-time Open position

Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's innovative team as an Experienced Licensed Pharmacy Technician & Customer Relations Specialist – Work From Home (Nationwide). In this exciting role, you will play a critical part in supporting arenaflex's Customer Relations and retail pharmacy stores, providing top-notch service to our valued pharmacy customers.

About arenaflex

At arenaflex, we're committed to bringing our heart to every moment of your health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Position Summary

We're currently providing virtual training and the option to work full-time from home in select states. As a licensed pharmacy technician and resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont, you'll be eligible to apply for this role. In this position, you'll respond to customer calls made to our 1-800-SHOP-CVS line in a manner that reflects our company's purpose and values. You'll serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers.

Responsibilities

* Respond to customer calls made to our 1-800-SHOP-CVS line in a manner that reflects our company's purpose and values

  • Provide superb customer service skills to assist pharmacy customers in an inbound customer contact center setting
  • Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers
  • Review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications
  • Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
  • Uphold our goals of delivery through the execution of our services

Key Qualifications

* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance

  • Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date
  • 1+ years of experience in a Customer Service environment
  • Proficient to advanced PC skills required, including MS Windows-based applications

Preferred Qualifications

* Call Center experience is highly desired with a focus on excellence in service delivery

  • Bilingual Spanish

Education

* Verifiable High School diploma, GED, or equivalent experience

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

Work Environment & Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

How to Apply

If you're a motivated and customer-focused licensed pharmacy technician looking for a new challenge, apply now to join arenaflex's innovative team. We're excited to hear from you! Apply Job! Apply for this job

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