Experienced Remote Contact Center Chat Representative – Deliver Exceptional Member Experience
At arenaflex, we're on a mission to revolutionize the way our members interact with us. As a Remote Contact Center Chat Representative, you'll be the face of our organization, providing top-notch support and service to our members through various digital channels. If you're passionate about delivering exceptional member experiences, have a knack for problem-solving, and are comfortable in a sales environment, we want to hear from you!
About arenaflex
arenaflex has been a trusted financial services provider since 1956, serving over 68,000 members nationwide. As the largest state-chartered credit union in Louisiana, we're committed to living our Core Values and creating a safe, inclusive, and supportive work environment. Our culture is grounded in faith, and we strive to make a positive impact in our communities. We're proud to offer a range of benefits and opportunities for growth and development, and we're excited to welcome talented individuals like you to our team!
A Day in the Life of a Remote Contact Center Chat Representative
As a Remote Contact Center Chat Representative, you'll be responsible for:
* Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
* Providing support to ensure online membership applications are completed and submitted within a timely manner.
* Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
* Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
* Maintaining a strong working knowledge of arenaflex's products and services.
Skills and Qualifications
To succeed in this role, you'll need:
* A High School Diploma or equivalent.
* 1 year of experience in a customer service position.
* Must meet the requirements for our Telecommuting Program (more information below!).
* Excellent oral, written, and telephone communication skills.
* Strong problem-solving and member service skills.
* Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Telecommuting Requirements
To work remotely, you'll need:
* A dedicated workspace.
* Secure and strong internet connection.
* Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
* An environment free from loud noises or outside distractions.
Training and Onboarding
The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. This will provide you with comprehensive training and onboarding to ensure your success in this role.
Why Join arenaflex?
* Competitive hourly rate: $17.00 - $20.80.
* Comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.
* 401K plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
* Paid vacation and sick leave, 15 paid holidays, including a cultural floating holiday.
* Tuition reimbursement program.
* Paid time off to volunteer with approved non-profits and charities.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.
How to Apply
If you're passionate about delivering exceptional member experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team of talented professionals and start your journey with arenaflex!
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