Job Title: Exceptional Healthcare Customer Care Coordinator - Project-Based (100% Remote Alabama)
Join arenaflex's Team Today and Make a Global Impact!
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
About arenaflex:
At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Job Description:
We are hiring Project-Based Customer Service - Healthcare Prescription Benefits Specialist who will support US-based customers' prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
Responsibilities:
* Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
- Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
- Handle prescription refills, order status updates, and tracking.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
Work at Home Requirements:
* High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise-canceling microphone.
Additional Requirements:
* 18+ years old & high school diploma/GED
- Entry-level position with a minimum of 6 months customer service experience
- Customer-focused personality & desire to help people.
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
- Willing to submit a drug test and background check.
Benefits & Perks:
* $14-$15 per hour + overtime during peak needs
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
About arenaflex:
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Recruiting Correspondence:
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]
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