Experienced Customer Service Representative – Medicaid and Medicare Support

At arenaflex, we're dedicated to delivering exceptional healthcare services that make a meaningful difference in people's lives. Our purpose is simple yet powerful: Bringing our heart to every moment of your health. This guiding principle inspires us to innovate, to care, and to make a positive impact on our customers and communities. As a valued member of our team, you'll play a vital role in helping us achieve this purpose. We're seeking an experienced Customer Service Representative to join our team, providing top-notch support to Aetna Medicaid members and providers. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a dynamic, fast-paced environment, we encourage you to apply.

About arenaflex

arenaflex is a leading healthcare company that's committed to making healthcare more personal, convenient, and affordable. Our team is driven by a shared purpose to deliver exceptional care and services that make a real difference in people's lives. We're proud of our Heart At Work Behaviors, which support our purpose and inspire us to be our best selves.

Job Summary

As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with a range of inquiries, including eligibility, provider changes, and requests for ID cards. We're committed to delivering an exceptional experience to our callers, and we're looking for someone who shares our passion for customer service.

Responsibilities

* Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs

• Provide accurate and timely information to members and providers, ensuring a positive and respectful experience
• Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
• Meet performance standards, attendance requirements, and call quality goals
• Collaborate with internal teams to resolve complex issues and provide exceptional customer service
• Participate in ongoing training and development to enhance skills and knowledge

Requirements

* High School Diploma or Equivalent

• Ability to communicate effectively with members and providers orally and in written form
• Strong customer service skills, with a focus on empathy, active listening, and problem-solving
• Ability to work from home and prove self-sufficiency
• Ability to commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
• Reliable high-speed internet connectivity with secure service via ethernet cable

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare
• Strong knowledge of healthcare benefits and services
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Benefits and Perks

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the benefits and perks you can expect include:

• Competitive pay range: $17.00 - $31.30 per hour
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement savings plan with company match
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners

Career Growth Opportunities

At arenaflex, we're committed to helping you grow and develop your career. We offer a range of training and development opportunities, including:

• Ongoing training and development to enhance skills and knowledge
• Career advancement opportunities within the company
• Mentorship programs to support your growth and development
• Opportunities to participate in special projects and initiatives

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that's committed to making a positive impact on our customers and communities. We're proud of our Heart At Work Behaviors, which support our purpose and inspire us to be our best selves. Some of the key aspects of our company culture include:

• A commitment to diversity, equity, and inclusion
• A focus on employee well-being and work-life balance
• A culture of innovation and continuous improvement
• Opportunities to make a positive impact on our customers and communities

How to Apply

If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications we're looking for, we encourage you to apply. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. We look forward to hearing from you!

Application Deadline

We anticipate the application window for this opening will close on: 08/07/2024. Don't miss this opportunity to join our team and make a meaningful difference in people's lives. Apply today! Apply for this job