Experienced Customer Care Specialist II – Remote Outbound Call Center
At arenaflex, we're dedicated to providing exceptional customer experiences that drive business growth and satisfaction. As a Customer Care Specialist II in our remote outbound call center, you'll play a vital role in delivering top-notch support to our valued clients and customers. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and growing your career, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealers, state motor vehicle agencies, and customers with the tools and support they need to succeed. With a strong commitment to customer satisfaction and excellence, we're constantly seeking talented individuals to join our team.
Your Role
As a Customer Care Specialist II, you'll be responsible for providing exceptional customer service and support to our clients and customers. Your primary functions will include:
- Responding to email messages, faxes, and service tickets in a timely and professional manner
- Engaging with customers to determine how to assist them and resolve their inquiries
- Providing accurate and up-to-date information on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients
- Making outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status
- Utilizing company proprietary software for research, data entry, and account follow-up activity
- Following instructions and maintaining workflow standards to ensure high-quality service delivery
- Attaining production and quality goals, adhering to all company policies and procedures
Education and Experience
To be successful in this role, you'll need:
- A High School Diploma/GED and 3 years' experience in a related field; OR a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field
- One year of experience in a customer service position
- Verbal and written communication skills
- Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier
- Intermediate knowledge of PC software applications (such as MS Office, Excel, and Outlook)
- Data entry skills
- Ability to type 35 WPM or greater at 99.6% accuracy
What We Look For (Preferred)
While not required, we're looking for candidates with:
- Knowledge of client requirements for DMV and related documents
- Knowledge of various state DMV forms and their usage by the company
- Knowledge of company proprietary software
- Knowledge of state abbreviations
Workplace Environment
As a remote Customer Care Specialist II, you'll need to be able to:
- Perform routine and repetitive production work
- Sit for long periods of time
- Work in an environment with prolonged exposure to computer screens that may lead to eyestrain
- Work a variable shift
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Specialist II, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary that reflects your experience and qualifications
- Opportunities for overtime pay
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- A flexible and remote work environment
How to Apply
If you're passionate about delivering exceptional customer service and growing your career, we want to hear from you! Apply now to join our team as a Customer Care Specialist II in our remote outbound call center. Apply Now! Apply for this job