Experienced Customer Service Representative - Remote Opportunity at arenaflex
Job Title:
Experienced Customer Service Representative - Remote Opportunity at arenaflex
Job Summary:
Are you a customer service professional looking for a challenging and rewarding role in the healthcare industry? Do you have a passion for delivering exceptional service and making a difference in people's lives? Look no further than arenaflex, a leading provider of specialty benefits management services. We are seeking an experienced Customer Service Representative to join our team, working remotely from the comfort of your own home.
About arenaflex:
arenaflex is a dynamic and innovative company that is changing the face of healthcare utilization and care management. With a collaborative, non-denial based approach, we are helping payors achieve a higher return on investment, providing education programs that better inform physicians, and ensuring quality and safety for patients in need of treatment. Our team of healthcare professionals is dedicated to making a difference every day, and we are seeking talented and innovative individuals to join our ranks.
About the Role:
As a Customer Service Representative at arenaflex, you will be responsible for conducting administrative intake and scripted clinical intake of calls for clinical review, providing quality customer service through interaction with providers, administrative staff, and others, and building and maintaining customer satisfaction with products and services. You will also be responsible for collecting and entering confidential information, maintaining high-quality documentation standards, and providing ongoing telephonic support to providers and office staff related to our Clinical Review process.
Key Responsibilities:
* Conducts administrative intake and scripted clinical intake of calls for clinical review
- Provides quality customer service through interaction with providers, administrative staff, and others
- Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
- Collects and enters confidential information ensuring the highest level of confidentiality in all areas
- Maintains high-quality documentation standards when collecting and performing data entry functions
- Provides ongoing telephonic support to providers and office staff related to arenaflex's Clinical Review process
- Provides administrative support to the Clinical Review Department if needed
- Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
- Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
- Participates in the arenaflex Quality Management Program as required
- Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
- Adheres to both URAC & NCQA standards in keeping with arenaflex's compliance initiatives
- Carries out other projects and responsibilities as assigned
Qualifications:
* High School Diploma/GED, required
- 1 year of customer service experience, required
- Ability to hard line internet into computer equipment provided, required
- Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)
- HIPAA compliant room, required (verified at onboarding)
- Prior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferable
- Ability to read clinical terminology with high levels of proficiency
- Ability to work efficiently in a fast pace, high call volume, performance driven Contact Center
- MS Outlook and Windows proficiency
- Ability to work on dual monitors and navigate multiple software applications simultaneously
- Strong time management skills
- Ability to adhere to strict schedule with ability to adapt to schedule changes
- Highly skilled at delivering client and customer satisfaction
- Must possess strong verbal and written communication skills
What We Offer:
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
- Flexible work arrangements, including remote work options
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
About arenaflex:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!
Apply Now:
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