Experienced Customer Advocate Phone Specialist – Remote Arizona

Job Summary:

Join arenaflex, a leading health insurance provider in Arizona, as a Customer Advocate Phone Specialist in a fully remote role. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our healthcare customers throughout Arizona. If you're passionate about helping others, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply.

About arenaflex:

arenaflex is a non-profit health insurance company committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. Our award-winning healthy campus in Phoenix is a testament to our commitment to the well-being of our employees and customers.

Responsibilities:

As a Customer Advocate Phone Specialist, you will be responsible for:

• Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in-person.
• Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
• Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
• Documenting and recording facts related to inquiries and correspondence by updating arenaflex files and systems.
• Demonstrating and maintaining current working knowledge of the required arenaflex systems, procedures, forms, and manuals.

Key Skills and Qualifications:

* At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.

• High School diploma or GED.
• Intermediate PC proficiency.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and privacy.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and organizational skills.

Why Join arenaflex?

At arenaflex, we believe in supporting our employees' pursuit of balance, happiness, and fulfillment through our Workability model. Workability is our future hybrid workforce strategy, which defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We offer a range of benefits to support our employees' well-being, including:

• Remote, in-office, and hybrid work options within the state of Arizona.
• Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
• Accrued paid time off (up to 18 days per calendar year).
• Comprehensive medical, dental, and vision coverage.
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
• Up to 12% annual bonus based on corporate goals and individual performance.
• Eight (8) paid volunteer hours to support our mission of inspiring health.
• Tuition reimbursement for you; scholarship opportunities for your children.
• Employee discounts, gym reimbursement, and wellness programs.
• Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.

Work Environment and Culture:

arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our award-winning healthy campus in Phoenix is a testament to our commitment to the well-being of our employees and customers.

How to Apply:

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website or by clicking the link below. Apply Job! For more information about arenaflex and our company culture, please visit our website at azblue.com. We look forward to hearing from you! Apply for this job