Experienced Customer Success Manager – Master Data Management Solutions

Join arenaflex, a leading Microsoft top-tier partner, in shaping the future of data management solutions. As an Experienced Customer Success Manager, you will play a pivotal role in empowering existing customers to maximize their usage of arenaflex's Master Data Management (MDM) Platform, resulting in customer retention, expanded deployments, and enthusiastic customers promoting arenaflex.

About arenaflex

arenaflex exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. arenaflex is a growing Microsoft top-tier partner focused on data management solutions in general and, more specifically, in the area of Master Data Management.

Job Summary

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for helping existing customers maximize their usage of arenaflex's MDM Platform, resulting in customer retention, expanded deployments, and enthusiastic customers promoting arenaflex. You will work across arenaflex teams, functions, and our VAR partners to ensure that both new and existing customers are leveraging arenaflex to deliver tangible business value.

Key Responsibilities

* Platform Adoption: Work across arenaflex teams, functions, and our VAR partners to ensure that both new and existing customers are leveraging arenaflex to deliver tangible business value.

• Retention & Renewals: Ensure customers are realizing tangible results through platform adoption, exceeding 95% gross retention of annual recurring revenue that is up for renewal.
• Customer Satisfaction: Coordinate cross-functional teams to ensure value realization, creating enthusiastic customers who will readily promote arenaflex to colleagues and peers.
• Expansion: Identify additional use cases for the arenaflex platform that result in platform expansion or conversion to SaaS.

Performance Objectives

* In 30 Days: Understand the solutions and value arenaflex delivers, understand arenaflex's account segmentation and corresponding engagement motions, and your accounts.

• In 90 Days: Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts.

Competencies

* Minimum five Years Customer Success Experience: with Enterprise Software, Ideally SaaS in the IT sector.

• Execution: Demonstrate skills, experience, and results where your planning, organization, team coordination, and follow-through were pivotal to customer's success in deploying and utilizing enterprise software.
• Basic understanding of business functions, core IT systems: This is a role for an experienced customer success professional who has helped customers realize value from enterprise software investments.
• Motivated and Accountable: You have no problem planning the work, working the plan, and proactively communicating your progress along the way.
• Kind, humble, and fun: You are the kind of person that values and enjoys working with peers and colleagues, who is always ready to lend a helping hand, and who instinctively goes the extra mile.

Benefits

* Growth on your terms: Through our company values, collaborative work environment, and your individual career plans you will grow here more than you would anywhere else.

• Enjoy where you work: You will become part of an amazing village of Profisors who want to see you progress in your career.
• Save for retirement: Profisee offers a 401k retirement plan with company match.
• Stay healthy: Profisee offers 100% employer-paid health, dental, and vision insurance for employee-only coverage, competitive family health, dental and vision, and life insurance plans.
• Have a life: Profisee employees enjoy autonomy and flexibility.

How We Work – Our Core Values

* Growth Mindset: This is the core key value at arenaflex which is that we can all learn and grow.

• Constructive Candor: Everyone knows how each other feels when we leave a room.
• Helpful: We feel helping our teammates and winning together is more fulfilling than accomplishing something on our own.
• Get Stuff Done: We have the grit, creativity, and resilience to accomplish our goals no matter the obstacles.
• Fun is Where Fun is Made: We covet the journey as much as the destination.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact Jayson Cabrera at [email protected] or 3655 Brookside Parkway, Suite 175, Alpharetta, GA 30022 to discuss reasonable accommodation.

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