Experienced Full Stack Data Entry Specialist – Real-Time Customer Data Platform (CDP) Development and Management

At arenaflex, we're committed to delivering exceptional customer experiences through innovative technology and data-driven insights. As a key member of our team, you'll play a vital role in shaping the future of our Real-Time Customer Data Platform (CDP) and driving business growth through data-driven decision-making.

About arenaflex

arenaflex is a leading global airline that operates with a shared commitment to our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork. We're dedicated to providing exceptional customer experiences, and our team is passionate about delivering innovative solutions that drive business success. With a strong focus on data-driven decision-making, we're constantly seeking talented professionals who share our vision and are eager to contribute to our mission.

Job Responsibilities

As the CDP Product Leader, you'll be responsible for delivering a high level of technical expertise to our team, assisting in the development, configuration, and preservation of arenaflex's Real-Time Customer Data Platform (CDP), Adobe Experience Platform. Your role will include:

• Managing and preserving the Adobe Experience Platform (AEP) Real-time CDP to meet business requirements
• Supporting new development, configuration, and preservation at the platform
• Providing technical expertise and guidance to internal teams concerning the segment-building and RT-CDP platform
• Troubleshooting technical issues associated with the platform and implementing solutions
• Collaborating with IT and other teams to align on tech requirements and implementations
• Keeping up-to-date with new trends and best practices associated with Adobe Experience Platform
• Conducting daily audits to ensure the optimal use of the platform
• Leading training sessions to up-skill internal teams on the effective use of the platform
• Collaborating with Adobe Support and Consulting agencies to coordinate product upgrades and workarounds

What You Need to Succeed

To excel in this role, you'll need:

• 3+ years of experience in technical data control and marketing solution experience
• Strong technical skills, mainly with Adobe Experience Platform or equivalent
• Ability to troubleshoot and problem-solve technical issues
• Excellent communication skills, able to convey technical principles to non-technical audiences
• Strong analytical skills
• Consistently prioritizes the protection and security of self, others, and personal information
• Embraces diverse people, perspectives, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

To take your career to the next level, consider the following preferred qualifications:

• Advanced degree in Business, Computer Science, Data Science, or related field
• Experience with Customer Data structures, including Adobe Experience Platform or comparable structures like Salesforce C360 or Segment
• Proven track record of efficiently handling and implementing complex business-stage structures
• In-depth understanding of data governance and data control best practices
• Prior experience in a large-scale e-commerce or digital enterprise environment, preferably with a focus on customer experience optimization

Benefits and Perks to Help You Keep Climbing

At arenaflex, we're committed to supporting our team members' personal and professional growth. Our benefits and perks include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous employer contributions of up to 9%
• Paid break days, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care support through fertility aid, surrogacy and adoption assistance, lactation support, backed backup care, and programs that help with loved ones in all stages
• Holistic Well-being programs to support physical, emotional, social, and economic health, including access to an employee assistance program offering support for you and all members of your household, free financial coaching, and extensive resources helping mental health
• Domestic and International space had flight privileges for employees and eligible family members
• Career development programs to achieve your long-term professional goals
• World-wide partnerships to engage in network carriers and innovative projects created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, offer perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, unique savings, and voluntary benefits through Deltaperks, including vehicle and hotel rentals, auto, home, and pet insurance, legal services, and childcare

If you're a motivated and experienced professional looking to join a dynamic team that shares your passion for innovation and customer experience, we encourage you to apply for this exciting opportunity. Apply for this job