Part-Time Telephone Interviewer for Maine Based Research Company

MAINE RESIDENTS ONLY! IF YOU DO NOT RESIDE IN THE STATE OF MAINE, PLEASE DO NOT APPLY! Market Decisions Research is hiring Part-Time Survey Interviewers to work remotely for our Research Call Center. This is an entirely work from home opportunity with all training paid and conducted on-line. These are long-term, not temporary, opportunities with a flexible schedule consisting of a combination of weekday evening and Saturday hours. This is a great opportunity for college students looking to build their resumes, working adults or retirees looking for a second/supplemental income, or anyone desiring a part-time schedule that offers flexibility and meaningful work. Interviewers conduct phone surveys on a variety of interesting topics using our Computer Assisted Telephone Interviewing(CATI) software. We mainly survey on important public issues: health care, health insurance, employment for people with disabilities, public health education, and other topics. Applicants should be comfortable with asking questions of a sensitive nature objectively without judgement. Our clients use the data we collect to measure and improve public health programs and education, vocational rehabilitation and employment services, and health insurance programs. If you are a college student majoring in sociology, psychology, political science, or a health care field, this position can build your resume. Additionally, Market Decisions Research values life experience and encourages mature adults and retirees to join our team. Market Decisions Research provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, gender, national origin, age, disability, sexual orientation, gender identity, veteran status or any other status protected under applicable federal, state and local laws. We take pride in the diversity of our current staff and seek diversity in our applicants. Market Decisions Research is an E-Verify enrolled employer. Required Skills:

• Ability to read smoothly and clearly from a script, asking questions that are sometimes sensitive in nature.
• Record answers succinctly and accurately.
• Ability to accurately document and track work progress and status both on and offline.
• Ability to establish and maintain a positive, professional rapport with people from a variety of backgrounds.
• Maintain neutrality by asking questions as written, staying on script, and using non-directional probing to get accurate answers to questions.
• Respect the confidentiality of respondents and data collected.
• Windows-based computer proficiency, including typing 30 words per minute, reading and responding to email and chat messages and use of Google Chrome to navigate multiple websites and switching between with confidence.
• Responsive to coaching and feedback.

Education and Experience:

• A high school diploma or equivalent is required.
• Applicants with experience or college coursework in public policy, social services, health care, social sciences, or related field are encouraged to apply.
• Call center, canvassing, or other similar experience is highly desirable but not required.
• Prior Remote work experience is also a plus.

Market Decisions Research provides full training on interviewing techniques and our industry-specific software, as well as project specific training and ongoing coaching, support and feedback on job performance. Other Mandatory Requirements

• Reside in the State of Maine
• Work at least 16 hours per week – Weekday evenings 5 PM-9 PM and Saturdays Between 10 AM and 6 PM (Schedules up to 35 hours per week may be available.)
• A desktop or notebook computer (no Apple/Mac, Chromebooks or tablets) that meets the following minimum requirements:
• Windows 11 Home/Professional or Higher Operating System
• Active and up to date Antivirus program(Windows or Symantec firewall preferred)
• Google chrome
• 4.0 GB RAM
• DSL/Cable or other Internet source delivering 10 Mbps of greater download and 5Mbps upload

Having your own headset with microphone that you are comfortable with is beneficial, however MDR will provide one if needed. Physical Requirements: This is sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. Must have vision sufficiently correctable to work with a computer monitor. Must have excellent listening skills to receive information through oral communication. Market Decisions Research will work with candidates with disabilities to identify reasonable accommodations and encourages candidates with disabilities to contact Gary Hauger, Call Center Manager, to discuss any accommodations that may be necessary during the hiring process. To Apply Please respond with your resume and a letter of interest that includes your available start date as well as your preferred schedule. Contact info: Gary Hauger – Call Center Manager Market Decisions Research 511 Congress Street Suite 801 Portland, Maine 04101 Phone: 207-767-6440 x 1717 Fax: 207-767-8158 Web: www.marketdecisions.com Job Type: Part-time Pay: $15.75 - $16.75 per hour Benefits:

• Flexible schedule
• Paid time off

Experience:

• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Location:

• Maine (Required)

Shift availability:

• Night Shift (Required)

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