Remote E-Commerce Beauty Specialist / Order Sup...

About the job Remote E-Commerce Beauty Specialist / Order Support Agent Position: Remote E-Commerce Beauty Specialist / Order Support Agent Company Overview: Evolution Sports Group is a rapidly growing e-commerce company that specializes in the beauty industry. We are dedicated to providing our customers with high-quality, innovative beauty products at affordable prices. Our team is passionate about beauty and constantly strives to stay ahead of the latest trends and technologies in the industry. Job Description: We are seeking an experienced and enthusiastic E-Commerce Beauty Specialist / Order Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support to our online customers. You will also work closely with our sales and marketing teams to ensure the smooth operation of our e-commerce platform. Key Responsibilities: - Respond to customer inquiries and resolve any issues related to orders, products, or delivery in a timely and professional manner - Process and track orders, ensuring accuracy and timely delivery - Manage customer accounts and maintain accurate records of all interactions - Collaborate with our sales and marketing teams to ensure product availability and timely promotions - Stay up-to-date on industry trends, product knowledge, and competitor offerings to provide customers with the best possible experience - Assist with website maintenance and updates, including product descriptions, images, and pricing - Identify and escalate any potential issues or opportunities for improvement to the appropriate team members - Provide feedback and suggestions for improving the customer experience and overall e-commerce operations Qualifications: - Minimum of 2 years of experience in a customer service or order support role, preferably in the e-commerce or beauty industry - Strong knowledge and understanding of e-commerce platforms and processes - Excellent communication and interpersonal skills - Detail-oriented with strong organizational and time-management abilities - Ability to multitask and prioritize in a fast-paced environment - Proficient in Microsoft Office and experience with CRM systems - Passion for the beauty industry and staying up-to-date on the latest trends and products - Experience with Shopify or other e-commerce platforms is a plus We Offer: - Competitive salary and benefits package - Opportunities for growth and advancement within a rapidly growing company - Dynamic and collaborative work environment - Employee discounts on our wide range of beauty products If you are a customer-oriented, organized, and passionate individual with experience in the e-commerce or beauty industry, we want to hear from you! to join our team at Evolution Sports Group and help us continue to provide our customers with the best online shopping experience. Package Details Compensation & Bonuses Competitive Pay Rate: $40-$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position - U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3-6 months Company-sponsored certifications & skills training Internal mobility program - move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential