[Remote] Service Contract Administrator
Note: The job is a remote job and is open to candidates in USA. BD is one of the largest global medical technology companies in the world, and they are seeking a Service Contract Administrator to provide operational excellence within the Service Sales organization. This role involves managing contract-related requests, ensuring compliance, and supporting customer engagement and revenue generation.
Responsibilities
- Provide responsive, high‑quality support to the Service Sales organization by managing incoming contract‑related requests with speed, accuracy, and attention to detail
- Prepare, process, and manage service contract documentation, ensuring completeness, compliance, and timely turnaround to support customer interactions and revenue closure
- Serve as a steward of pricing and commercial governance, ensuring discount levels and approval processes are followed in accordance with established policies
- Support navigation of contract terms and conditions (T&Cs), coordinating reviews, approvals, and revisions with internal stakeholders as needed
- Maintain accurate contract, customer, and pricing data within CRM and related systems
- Support CRM data hygiene initiatives, including cleanup, validation, and ongoing governance to improve data quality and reporting integrity
- Assist with recurring sales reporting, dashboards, and ad hoc requests to support visibility into performance and pipeline activity
- Partner cross‑functionally with Sales, Field Service, Finance, Legal, and Operations to resolve issues and remove barriers to contract execution
- Identify opportunities to improve contract administration processes and turnaround times, contributing to enhanced customer and sales team experience
- Balance independent execution with active collaboration, maintaining close connection with the service sales team and key internal partners
Skills
- Bachelor's degree or equivalent professional experience
- Prior experience in contract administration, sales operations, order management, or a related commercial support role
- Strong attention to detail and commitment to accuracy, compliance, and process discipline
- Ability to manage multiple requests and priorities in a fast‑paced environment while meeting deadlines
- Comfortable enforcing policies, pricing guardrails, and approval processes with confidence and professionalism
- Proficient with CRM systems and standard business tools (e.g., Microsoft Office or similar)
- Strong written and verbal communication skills with the ability to collaborate across functions
- Self‑motivated and highly organized, with the ability to work independently in a remote environment
- Experience supporting a service sales, contracts, or recurring revenue business model
- Familiarity with pricing controls, discount governance, or commercial approval workflows
- Experience working with legal and finance teams on contract or T&C reviews
- Exposure to life sciences, healthcare, or capital equipment service environments
Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Company Overview
Company H1B Sponsorship