[Remote] Associate I, BPS Operations Processing

Note: The job is a remote job and is open to candidates in USA. FIS is a company that innovates across the world of finance, focusing on diversity and inclusivity. The Associate I, BPS Operations Processing role involves responding to customer inquiries and providing problem resolution while maintaining knowledge of the company's products and services.

Responsibilities

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
• Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes
• Enters required data into client provided systems and databases
• Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries

Skills

• Ability and flexibility to work hours as assigned, we are a 24/7 Call Center
• This is a position that requires all work shift availability, including days, nights and weekends
• This position requires you to be on camera during training and other times as deemed necessary by your supervisor
• Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training
• No wireless internet providers or routers can be used
• All equipment will be provided
• Strongly preferred at least 6 months of call center experience within the last 2 years
• High School Diploma or Equivalent

Benefits

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Company Overview