Operations Coordinator

Natural Habitat Adventures is a Boulder-based global adventure travel company focused on nature experiences, seeking an Operations Coordinator to join their Adventure Operations team. This role involves orchestrating the logistics behind trips, ensuring that partners and field staff have the necessary information and resources to deliver exceptional guest experiences.

Responsibilities

• Thoroughly review, compile, and send departure-specific information to Nat Hab's in-country operators, contracted partners (hotels, restaurants, service providers) and Field Team
• Most communication is done via email working heavily in our CRM software
• Guest information includes passport details, flight itineraries, medical/dietary information, and special requests
• Organize select program details and logistics for destinations around the world, working intimately with Trip Owners and other staff (as needed)
• Logistics include, but are not limited to, scheduling and confirming restaurant, activity, and transportation needs on select programs, assisting with Expedition Leader and field staff flights, facilitating guest visa needs, and the management of room releases with individual properties and operators
• Assist with or own the creation and dissemination of field team documentation
• Assist with or own accurate data entry, record-keeping, and maintaining operational databases, ensuring data and content integrity across all platforms
• Act as a resource for in-house Adventure Specialist and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal or transportation details, travel documents, etc
• May assist with the research and development of new itineraries or programs
• May include the management of vendor or partner relationships and/or invoices
• This is a collaborative team role that includes supporting/backing up Trip Owners as needed
• May assist in the planning and execution of training retreats locally and around the world
• The position may include other responsibilities and opportunities not listed above

Skills

• Exceptional organizational and communication skills
• Ability to prioritize and manage tasks to meet deadlines
• Able to self-manage, take initiative, and offer solutions
• Previous experience in logistics and data management
• Travel industry experience
• Proficient in Microsoft Office Suite
• Computer database experience
• College degree

Benefits

• Comprehensive benefits package with medical, dental, and vision insurance
• 401(k)-retirement plan
• Generous paid time off
• Paid holidays
• Annual opportunities for paid travel on Nat Hab adventures
• Complimentary stays at our Colorado mountain house
• Access to The Nest
• Significant discounts with partner travel companies
• Pro-deal pricing on outdoor gear
• Scenic trails
• On-site fitness facility
• Café serving daily breakfast, lunch, and locally roasted coffee

Company Overview