Experienced Customer Care Advisor – Driving Sustainable Solutions and Exceptional Customer Experiences at arenaflex

At arenaflex, we're revolutionizing the way people live and work by delivering innovative financing and software products for sustainable solutions. With over 1 million homeowners benefiting from our technology, we're proud to be a leader in the industry. Our platform has facilitated more than $27 billion in financing for sustainable solutions since 2018, and we're just getting started. As a Customer Care Advisor at arenaflex, you'll play a critical role in initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up. If you're passionate about sustainable solutions, exceptional customer experiences, and collaborative work cultures, we want to hear from you!

About arenaflex

arenaflex is a technology company that's dedicated to making sustainable solutions more accessible, affordable, and easier to understand. We're proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Essential Job Duties & Responsibilities

As a Customer Care Advisor at arenaflex, you'll be responsible for:

• Representing arenaflex as a subject matter expert during a series of calls to customers
• Providing exceptional customer service and support by utilizing strong verbal and written communication skills
• Offering additional arenaflex products to customers that may benefit from our other services
• Updating arenaflex systems to ensure each interaction with a customer is well documented
• Handling issues with diplomacy to ensure that every customer is happy with their experience with arenaflex
• Escalating issues to management when necessary and ensuring customer concerns are explained effectively and clearly
• Completing other tasks as deemed appropriate by manager

Required Skills, Knowledge & Abilities

To succeed in this role, you'll need:

• 3+ years of customer service and/or sales experience
• Previous solar customer service or sales experience highly desired
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embracing change and flexibility to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position. arenaflex reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position, or assign additional job responsibilities, subject to applicable law. arenaflex shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Compensation and Benefits

As a valued member of the arenaflex team, you'll enjoy a competitive compensation package, including:

• $22/hour

Work Environment and Company Culture

At arenaflex, we're passionate about creating a collaborative work culture that values diversity, equity, and inclusion. We're committed to providing a safe and supportive environment that fosters growth, learning, and innovation. If you're looking for a rewarding career with a company that shares your values, we want to hear from you!

How to Apply

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! To apply, please submit your resume and a cover letter explaining why you're the perfect fit for this role. Don't forget to mention the word

FRUGAL

and tag RMmEwNjo5OGMwOjM2MDA6OjEwMw== when applying to show you've read the job post completely. Apply today and join the arenaflex team in revolutionizing the way people live and work! Apply for this job