Experienced Customer Care Advocate – SalonBiz Software Support

At arenaflex, we're revolutionizing the service commerce industry with our cutting-edge platform, providing vertically tailored, integrated SaaS solutions that empower over 600,000 global service-based businesses to accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, arenaflex solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We're building an extraordinary company and looking for talented, energetic, and motivated individuals to join our team. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

About the Role

We're seeking an experienced Customer Care Advocate to join our team and focus on supporting our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support empower salon staff to effectively run a business. As a Customer Care Advocate, you'll be the face of arenaflex, providing top-notch support to our customers and ensuring their success with our SalonBiz solution.

Key Responsibilities

• Passionately support arenaflex's commitment to creating an outstanding experience for each of our customers

• Take calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues, and ensuring our customers have the support they need to be successful
• Provide software training for customers to help them get the most out of our SalonBiz solution
• Master the SalonBiz solution to provide customers with guidance on how to best use our product
• Offer technical support, application installs specific to SalonBiz, and learn Oracle SQL developer to provide comprehensive solutions
• Express empathy for each customer's situation and work to understand and resolve the issue as quickly as possible
• Reduce cancellations by solving problems and offering solutions to customers experiencing any issues

What You'll Bring

• Minimum one-year related work experience in a similar role

• Some call centre or technical software experience
• Friendly, professional, and committed to creating long-term relationships with our customers
• Strong writing and phone skills
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction, and execute with precision
• Confident, adaptable self-starter who thrives in an empowered, fast-paced environment
• Experience using the SalonBiz software in a salon is a plus

Work Environment and Culture

As a remote team member, you'll have the flexibility to work from anywhere in the United States or Canada. Our team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. We're used to working remotely across different time zones, and we're looking for someone who is comfortable with this dynamic. At arenaflex, we value diversity and inclusion. We're an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation

The target base compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your credentials and get to know more about your experience!

Join Our Team

At arenaflex, we're building an extraordinary company that's revolutionizing the service commerce industry. We're looking for talented, energetic, and motivated individuals to join our team. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. Apply now to become a part of our dynamic team and help us shape the future of service commerce! Apply for this job