Experienced Equipment Services Coordinator/Customer Service Representative – Driving Operational Efficiency at arenaflex

Are you a highly organized and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Equipment Services Coordinator/Customer Service Representative. In this dynamic role, you will play a critical part in ensuring the seamless execution of service activities, driving operational efficiency, and providing top-notch customer experiences.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a strong focus on teamwork, innovation, and continuous improvement, we strive to create a work environment that inspires creativity, fosters collaboration, and supports the well-being of our employees.

Key Responsibilities

As an Equipment Services Coordinator/Customer Service Representative, you will be responsible for:

• Scheduling and coordinating daily activities for 15+ technicians, ensuring timely completion of service calls in accordance with service level agreements.
• Interfacing directly with Field Service Supervisors, customers, and sales teams to resolve scheduling exceptions, address customer concerns, and provide input on technician capacity.
• Identifying gaps in schedules and providing input on technician capacity to optimize resource allocation.
• Collaborating with various teams to find solutions to scheduling exceptions and project-related work such as inventory support and processing returns.
• Working in SAP to support service activities, manage parts ordering, and track inventory levels.
• Researching and resolving ticket scheduling issues using complex systems, ensuring accurate and timely resolution.
• Monitoring and responding to incoming requests and emails related to special projects, providing exceptional customer service and support.
• Participating in strategic initiatives to drive organizational efficiency, process improvements, and customer satisfaction.

Requirements

To succeed in this role, you will need:

• A high school diploma or GED.
• 1 to 2 years of experience in customer service or logistics/transportation.
• Strong organizational skills, with the ability to multi-task and prioritize tasks effectively.
• Advanced communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner.
• Intermediate skills in Microsoft applications, including Excel, Word, and Outlook.

Nice-to-Haves

While not required, experience in the beverage industry is preferred, and familiarity with SAP or similar applications is a plus.

Benefits

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• 401(k) plan with matching contributions
• Paid time off
• Vision insurance
• Life insurance
• Opportunities for career growth and professional development

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and inspiring. Our team members enjoy a dynamic and collaborative work environment, with opportunities to learn, grow, and contribute to the success of the organization. We value diversity, equity, and inclusion, and strive to create a workplace that reflects the communities we serve.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As an Equipment Services Coordinator/Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced colleagues.
• Opportunities to take on new challenges and responsibilities.
• A culture that encourages innovation, creativity, and continuous improvement.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job