Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (West Region)

Join arenaflex, a leading food distributor, in a dynamic role that combines customer service expertise with a passion for the food industry. As an Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (West Region), you will be the face of arenaflex, providing exceptional service to our valued customers while working in a hybrid environment that balances remote and onsite work.

About arenaflex

arenaflex is a leading food distributor that has been serving the foodservice industry for decades. With a strong commitment to customer satisfaction, we strive to provide the best possible products and services to our customers. Our company culture is built on the values of teamwork, innovation, and continuous improvement, making us an exciting place to work and grow.

Job Summary

As a Customer Service Representative, you will be responsible for providing exceptional service to our national sales customers, responding to their inquiries, resolving their issues, and ensuring their satisfaction with our products and services. You will work closely with our sales team, internal departments, and external customers to achieve our service agreement objectives and meet customer expectations.

Key Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints, checking to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments, referring unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers, processing pickup requests from customers and the National Sales team, responding to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers, sharing new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, preparing invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Work Environment and Schedule

This role is a hybrid position, with approximately 90% remote/virtual work and 10% onsite work at distribution center offices located in the West Region of the United States. The schedule is Sunday to Thursday, 8 am to 4:30 pm Central Time.

Benefits and Compensation

arenaflex offers a comprehensive benefits package, including:

• Full US Foods benefits – DAY 1!
• Medical, dental, vision, 401K, life insurance, and much more!
• Overtime compensation
• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $17 - $25.

Requirements

• Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.

• Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
• Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM/Phone Technology experience preferred.

What We Offer

• A dynamic and supportive work environment

• Opportunities for career growth and professional development
• A comprehensive benefits package
• Overtime compensation
• A chance to work with a leading food distributor in the industry

How to Apply

If you are a motivated and customer-focused individual with a passion for the food industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any external links or websites that may be accessed through this job posting. Apply for this job