Experienced Customer Service Specialist – Operations Generalist at arenaflex

Join arenaflex, a leading maritime logistics company, as we seek an experienced Customer Service Specialist to provide critical coverage support for our Anchorage-based clerical staff. As an Operations Generalist, you will be trained to excel in multiple positions across various departments, including Customer Service, Finance, and Terminal Operations. This role requires a versatile and adaptable individual who can effectively cover business needs, providing exceptional customer service and support to our clients.

About arenaflex

arenaflex is a dynamic and innovative company that specializes in maritime logistics and transportation services. With a strong commitment to customer satisfaction and operational excellence, we strive to deliver exceptional results in a fast-paced and ever-changing industry. Our team is dedicated to providing a supportive and inclusive work environment, where employees can grow and develop their skills.

Essential Job Responsibilities

As a Customer Service Specialist – Operations Generalist, you will be responsible for:

• Training and exhibiting proficiency at multiple positions in various departments to effectively cover business needs
• Utilizing internal systems to track container shipments, generate reports, and audit documents for accuracy
• Engaging with customers via phone or email to address questions and concerns
• Communicating with carriers to coordinate container logistics and record movement of containers and trailers
• Data entry using internal systems or Microsoft Excel
• Collaborating with colleagues and working independently to achieve departmental goals

Job Duties

Some examples of daily tasks you may be responsible for include:

• Utilizing internal systems (e.g. EAM, Cargowise, Mainsail) to track container shipments
• Engaging with customers via phone or email regarding questions about deliveries, pickups, etc.
• Generating reports via internal systems to be utilized by multiple departments
• Auditing reports, bills of lading, and delivery schedules for accuracy
• Communicating with carriers to coordinate container logistics
• Recording movement of containers and trailers entering and exiting the Anchorage terminal
• Referencing quotes for Northbound and Southbound container movements
• Data entry using internal systems or Microsoft Excel

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Meet federal standards required for transportation workers within 90 days or as schedule allows
• Clerical office or Customer Service experience preferred
• Proficient with Windows and MS Office Suite

Knowledge, Skills, and Abilities

To excel in this role, you will need:

• Ability to learn and utilize a variety of internal systems related to logistics
• Ability to communicate clearly and effectively via phone or email
• Skilled at changing tasks and responding quickly to evolving situations
• Effective time-management skills
• Ability to utilize multiple resources to independently problem solve
• Ability to retain technical knowledge
• Ability to follow written procedures, daily checklists, and departmental work instructions
• Ability to collaborate and cooperate with colleagues as well as work independently
• Effectively prioritize tasks

Union Job Position

This is a union job position, and newly hired employees will be considered on a trial basis for a period of 90 calendar days from the date of hiring. After the completion of the 90-calendar day trial period, seniority shall be effective as of the original date of employment. All employees who average a minimum of 15 hours per week or more for 16 consecutive weeks will become members of the bargaining unit.

Schedule and Compensation

The schedule for this role is Monday-Friday, 8:00 AM-5:00 PM, with occasional Sundays required. The hourly rate for this position is $26.00.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment, where employees can grow and develop their skills. We are committed to providing exceptional customer service and operational excellence, and we are seeking like-minded individuals to join our team. If you are a motivated and adaptable individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please visit our website and submit your application through our online portal. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply Now Apply for this job