Experienced CPC Processor Customer Support Representative – Remote Call Center

At arenaflex, we're revolutionizing the healthcare industry by harnessing the power of data to drive better health decisions. As a leader in health data exchange, we're committed to creating a world where every healthcare decision is informed by the right data, at the right time, in the right format. Our platform is built on the largest, most diverse health data network in the U.S., ensuring that data is secure, accessible, and usable to inform better health decisions. We're seeking an experienced CPC Processor Customer Support Representative to join our high-performing, values-driven team. As a key member of our customer support team, you'll play a critical role in delivering exceptional support to our clients, ensuring their needs are met, and their experiences are positive. If you're passionate about delivering top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About the Role:

This is a remote call center role, requiring you to work from the comfort of your own home. As a CPC Processor Customer Support Representative, you'll be responsible for:

• Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors
• Proficiently using Microsoft Office (including Word and Excel)
• Comfortably working in a high-volume production environment
• Providing exceptional support to clients, ensuring their needs are met, and their experiences are positive

What We Offer:

* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance

Pay and Benefits:

The estimated base pay range per hour for this role is $15-$18.32 USD. Pay ranges may differ based on location, responsibilities, skills, experience, and other requirements of the role.

Requirements:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of experience in a call center or customer support role
• Excellent communication and problem-solving skills
• Ability to work in a high-volume production environment
• Proficient in Microsoft Office (including Word and Excel)
• Ability to work independently and as part of a team

Preferred Qualifications:

* Experience working in a healthcare-related field

• Familiarity with electronic health records (EHRs) or medical records management systems
• Certification in customer service or a related field
• Bilingual or multilingual skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office (including Word and Excel)
• Familiarity with electronic health records (EHRs) or medical records management systems

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a CPC Processor Customer Support Representative, you'll have access to:

• Comprehensive training programs and job shadowing opportunities
• Mentorship and coaching from experienced team members
• Opportunities for professional development and career advancement
• A culture that values learning, growth, and innovation

Work Environment and Company Culture:

At arenaflex, we're proud of our values-driven culture, which prioritizes:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and loyalty
• Employee growth and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits:

We offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including:

• Comprehensive onsite/virtual training program
• Company equipment and technology
• Full benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance
• Opportunities for professional development and career advancement

How to Apply:

If you're passionate about delivering exceptional customer support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our high-performing, values-driven team at arenaflex.

Equal Employment Opportunity:

arenaflex is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Apply for this job