Experienced Customer Education Specialist – Audit and Advisory Learning Solutions
At arenaflex, we're revolutionizing the way assurance and audit practitioners work, automating and streamlining their processes to establish a new state of trust for global commerce and capital markets. Our mission is to empower businesses to thrive by providing cutting-edge software solutions that simplify complex tasks. As a Customer Education Specialist, you'll play a pivotal role in delivering engaging educational experiences to our customers, helping them unlock the full potential of our platform.
About arenaflex
arenaflex is a remote-first company based in San Francisco, CA, backed by top investors and driven by a passion for innovation. We value diversity, inclusivity, and collaboration, fostering a culture that encourages growth, creativity, and mutual support. Our team is comprised of talented individuals from diverse backgrounds, united by a shared vision to transform the audit and advisory landscape.
The Role
As a founding member of our Customer Education team, you'll be responsible for designing and delivering high-quality educational experiences that cater to the needs of our customers. Your expertise in audit workflows and passion for teaching will enable you to create engaging learning content, facilitate live training sessions, and moderate community discussions. You'll work closely with our Instructional Designer and Technical Writer to develop structured learning paths, ensuring that every course reflects practical firm scenarios.
Key Responsibilities
* Be the voice of arenaflex University in live trainings, webinars, and customer-facing learning events
- Partner with the Instructional Designer and Technical Writer to build structured learning paths for different personas (Admins, Engagement Leads, Firm Users)
- Design and host CPE-eligible live training sessions that demonstrate real-world use of arenaflex for audits such as SOC 2, HITRUST, and NIST
- Contribute audit knowledge to our e-learning curriculum, ensuring every course reflects practical firm scenarios
- Facilitate and moderate community discussions in our customer community (Campfire), highlighting expert best practices and customer wins
- Collaborate with Product and Customer Success to stay up to date on platform changes and customer needs
- Act as a arenaflex product expert and advocate for scalable onboarding and enablement
- Support continuous improvement of course content by collecting feedback and optimizing delivery based on learner engagement
About You
* 1–3 years of experience in audit, advisory, or a consulting capacity at a public accounting firm (e.g., SOC, HITRUST, internal controls)
- A natural communicator with a passion for teaching, public speaking, or facilitation
- Confident running training sessions over Zoom, including screen-sharing and explaining workflows to a wide range of audiences
- Highly collaborative with strong organizational and project management skills
- Strong understanding of audit lifecycles and how they relate to data, controls, evidence, and reporting
- Bonus points if you've helped train new hires or developed training content in a prior role
- Bonus points if you've worked with learning management systems (LMS) or created course materials before
Our Values
At arenaflex, we're guided by six core values that shape our culture and decision-making:
- Fearless: Inspire & break down seemingly impossible walls
- Fast: Launch fast with excellence, iterate to perfection
- Lovable: Deliver happiness & 11-star experiences
- Owners: Execute & run the business with ownership
- Win-win: Create mutual value & earn trust for life
- Inclusive: Scale the best ideas with inclusive teams
Benefits
arenaflex offers a comprehensive benefits package, including:
- Competitive compensation packages with meaningful ownership
- Unlimited PTO
- 401k
- Wellness benefits, including a bundle of free therapy sessions
- Technology & Work from Home reimbursement
- Flexible work schedules
Join Our Team
If you're passionate about education, audit, and advisory, and share our values of inclusivity, collaboration, and innovation, we encourage you to apply for this exciting opportunity. As a Customer Education Specialist at arenaflex, you'll have the chance to make a meaningful impact on our customers' success and contribute to the transformation of the audit and advisory landscape. Apply for this job