IT Support Manager-Internal Operations
The Role:
We're looking for an IT Support Manager to lead our internal corporate IT function. You'll own the helpdesk, support our biggest technology projects (Salesforce, Azure Data Lake, DocuSign, and more), manage infrastructure, and be the go-to technology partner for our corporate team and project stakeholders. You'll report directly to our VP of Technology and have the opportunity to build and shape the team around you. This is a remote friendly role.
Compensation:
$90,000 – $120,000 base salary + bonus + full benefits + club access perks. We invest in our team's growth and are committed to professional development.
What You'll Do:
- Run day-to-day corporate helpdesk operations and manage Tier 1–3 support with clear SLAs.
- Be the IT project partner for internal initiatives — from Salesforce go-lives to new tool deployments.
- Administer Microsoft 365, Azure AD, endpoint management, and security policies.
- Manage vendors, MSPs, and software licenses.
- Build dashboards and metrics to show IT performance and continuously improve the function.
- Lead and mentor a growing IT support team.
- 5+ years in IT support and systems administration, with 2+ years managing a team.
- Microsoft 365, Entra ID, and endpoint management expertise.
- SaaS and integration project support experience — Salesforce background a big plus.
- Strong organizational skills and ability to manage multiple priorities.
- Clear communicator who can work comfortably with both technical and business audiences.