Experienced Customer Support Representative – APAC Region for arenaflex
At arenaflex, we're revolutionizing the business aviation industry with our comprehensive software-as-a-service (SaaS) solution, FL3XX. From quoting trips to scheduling flights, managing crew qualifications, and submitting customs and migrations, FL3XX is an end-to-end solution for a wide range of operators. As a Customer Support Representative in the APAC region, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving innovation in the tech space.
About arenaflex
arenaflex is a forward-thinking company that's committed to empowering operators in the business aviation industry with cutting-edge technology. Our team is comprised of aviation professionals and tech enthusiasts who share a common goal: to make a meaningful impact in the industry. With a strong presence in the US and expanding globally, we're seeking a talented Customer Support Representative to join our APAC team and help us achieve our vision.
Job Summary
We're looking for an experienced Customer Support Representative to join our APAC team and provide top-notch support to our customers across the region. As a key member of our Support team, you'll be responsible for processing support tickets, managing tasks and projects, and collaborating with our global teams to deliver exceptional customer experiences. This is a fantastic opportunity for an aviation professional looking to transition into the tech industry or for someone with software or SaaS support experience.
Key Responsibilities
* Learn about FL3XX as a software, its features, and how to troubleshoot user issues (Month 0-3)
- Learn about FL3XX as a company, its culture, processes, and how work gets done (Month 0-3)
- Process support tickets and manage tasks and projects (Month 0-3)
- Participate in a support rotation, covering weekends, holidays, and occasional late nights or early mornings (Month 0-3)
- Learn how to document and reproduce user issues and funnel them into our development process (Month 0-3)
- Continue growing as a Support agent, taking sole ownership of accounts, and building relationships with customers (Month 4-8)
- Assist the Support desk with increased autonomy and work towards a project of personal interest (Month 9 onward)
Requirements
* Experience in business aviation (sales, flight coordination, passenger services, crew) or passion for aviation and the confidence to learn (BIG PLUS)
- A track record of comfortability around new technologies and the ability to learn new software quickly (start-up experience is a plus)
- Experience in Software support desk or SaaS support
- Ability to approach customer issues in a structured and calculated manner
- Strong written and verbal communication skills
- Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility
- Excellent multitasking and project management skills
- Well-organized with the ability to prioritize
- Based in Australia
Benefits
* The ability to work remotely from anywhere in the world, so long as the commitment to covering North American hours remains
- The ability to grow quickly in the tech space – a great opportunity for someone looking to make a difference in our Support team
- Opportunities to pursue projects of personal interest, realize your own ideas, and build a portfolio of project outcomes
- A diverse international team living across the globe
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Opportunities to work on exciting projects and contribute to the company's growth and success
How to Apply
If you're a motivated and customer-focused individual with a passion for aviation and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
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Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
arenaflex
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Join Our Team
At arenaflex, we're committed to building a diverse and inclusive team that reflects the best of the business aviation industry. We're passionate about delivering exceptional customer experiences and driving innovation in the tech space. If you're a motivated and customer-focused individual with a passion for aviation and technology, we encourage you to apply for this exciting opportunity. Apply for this job