Employee Assistance Program Worklife Customer Support Associate – Transforming Lives through Compassionate Support

At arenaflex, we're dedicated to building a world of health around every individual, surrounding ourselves with passionate colleagues who are committed to transforming healthcare. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Join Our Team

We're seeking an experienced and empathetic Employee Assistance Program Worklife Customer Support Associate to join our team. As a key member of our organization, you will play a vital role in coordinating Worklife, employee assistance, and management consultant resources. Your primary responsibility will be to review members' needs and communicate relevant services and resources, ensuring that our organizational objectives are met.

Key Responsibilities

• Execute both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.

• Follow area protocols, standards, and policies to provide effective and timely support.
• Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case.
• Respond to member inquiries about services, requests, and resources for life skills.
• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Take direction to execute techniques, processes, and responsibilities.

What We're Looking For

We're seeking a highly motivated and compassionate individual with a passion for delivering exceptional customer support. To be successful in this role, you will need:

Required Qualifications

• 1+ year of experience with customer service in a call center environment.

• 1+ year of experience in a social, psychological, or human service field providing client support.
• Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.).

Preferred Qualifications

• 1+ year of experience in behavioral health.

• Working knowledge of problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Excellent organization and time management skills.
• Demonstrated ability to display empathy and patience in member-facing conversations.
• Bachelor's degree.

Education

• High school diploma or GED.

Work Environment and Culture

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity and respect. Our comprehensive and competitive mix of pay and benefits includes:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Compensation and Benefits

The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in the growth and development of our colleagues. We offer a range of training and development programs, including:

• Ongoing training and coaching to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Access to industry-leading resources and tools to support your success.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application by [insert deadline] to be considered for this role. Apply to this job Apply To this Job Apply for this job