Dir Operations

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Director of Operations, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

This Purpose of this Role

In support of the Product Management organization, defines and maintains product related policies, defines, implements and governs product related processes, manages projects, improves efficiency and makes better decisions overall to improve the organization's success. Works with other staff members and business functions to implement recommendations or improvements. Provides governance and oversight of key processes and policies required by Product Management.

A typical day at ACI for the Director of Operations is:

• Improves the operational systems, processes and policies in support of the Product organization’s mission, specifically, supports better management reporting, information flow and management, business process execution and governance, product lifecyle process execution and governance, and organizational planning.

• Plays a significant role in short and long-term planning, including initiatives geared toward operational excellence.

• Supports management reporting and analysis.

• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

• Own and oversee the monthly enterprise risk management (ERM) cadence for product-related risks across merchant and banking / payment software

• Lead the first-line compliance function within the merchant and banking / payment software line of business

• Provide product governance and operationalization ensuring products are fully and accurately operationalized across required systems and in compliance with all required processes and policies. Example policies and processes support Product Lifecycle, Software Escrow, Third Party partners / software to name a few

• Provide business operations functions for Third Party partnerships in support of the merchant and banking / software line of business

• Lead a small, experienced team with clarity, accountability, and consistency to provide product governance, enterprise-grade risk management, first line compliance and required operational activities

• Perform other duties as assigned

Knowledge, Skills and Experience needed to succeed in this role

• Bachelor’s degree or equivalent work experience.

• 5 years’ experience in Business Operations and 5 years’ experience in Product Lifecycle development.

• Leadership or management experience required. Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

• Excellent computer skills and proficient in excel, word, outlook, and access.

• Excellent communication skills both verbal and written.

• Excellent interpersonal skills and a collaborative management style.

• Budget development and oversight experience.

• A demonstrated commitment to high professional ethical standards and a diverse workplace.

• Excels at operating in a fast pace, community environment.

• Excellent people manager, open to direction and Collaborative work style and commitment to get the job done.

• Ability to challenge and debate issues of importance to the organization.

• Ability to look at situations from several points of view.

• Persuasive with details and facts.

Preferred Knowledge, Skills and Experience needed for this role

• Project Management Certification
• MBA
• Experience managing / leading small team
• Experience in Product Lifecycle Development
• Experience in Business Unit Operations
• Experience in Process and Policy development, implementation and governance
• Ability to build strong working relationships across the organization including Product, Finance, Sales Ops, IT, Legal, and other BU Operations team

Work Environment

• Standard office or remote work environment
• Majority of time spent working on a computer
• Travel required (domestic and/or international), approximately 10–20%

Core Capabilities

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.

• Drives Results: consistently achieving results, even under tough circumstances.

• Customer Focus: building strong customer relationships and delivering customer-centric solutions.

• Cultivate Innovation: creating new and better ways for the organization to be successful.

• Collaborates: building partnerships and working collaboratively with others.

• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com or careers.aciworldwide.com, requisition #19026.

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

An Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com).

The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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