Order Management Specialist

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here’s our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 monthly Medical Stipend
• 13th Month Pay
• Flexible PTO
• Enjoy company time off during some of the major PH and US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a smart, humble, and hungry analyst to join our fast growing Revenue Operations team, working alongside our go-to-market team leads. Ideally, you are technical, with good business judgment, strong problem solving ability, and first principle thinking. You may not know everything, but you are curious and *very* quick to learn. This position will report into the Head of Revenue Operations.

What You'll Do

• Daily monitoring of SalesForce (CRM) opportunities through stages of the booking process
• Establish trusted relationships with sales and customer success teams (Account Executives, Customer Onboarding Specialists, Customer Success Managers) enabling you to better support them in provisioning customer accounts accurately
• Verify signed Contract details match the SalesForce order details, including products, pricing, start date and length of contract, payment terms and payment method
• Work closely with sales to confirm payment method is captured for booked opportunities, and identify customers with non-standard billing in order to accurately split and invoice the order
• Work closely with sales and customer success to accurately process subscription changes, including upsells, expansions and downsells, ensuring that the customer account is provisioned or deprovisioned accurately as changes occur
• Work closely with sales to troubleshoot order related issues and educate them on current booking guidelines and processes
• Maintain professional communication and a positive attitude to build rapport internally and externally

Who You Are

• 2-3+ years of experience in order processing, customer service or support role in a high paced sales environment
• Excellent interpersonal, written and verbal communication skills
• High level of attention to detail and accuracy required
• Self-starter with a track record of stellar customer service and sales support
• A creative and strategic thinker who has experience troubleshooting issues with a solution-based mindset, and generating buy-in internally and externally
• Team first mindset; we are a humble and hungry group sharing one mission
• Can project manage and work efficiently across departments
• Willing to roll up your sleeves and get your hands dirty; no job is too big or too small
• Excels under high pressure in fast-paced environments with competing priorities
• Must have a stable primary and backup internet connection (at least 10 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results and computer specs.
• Must be willing to attend occasional in person meetings in Metro Manila

Know More About Workstream

• https://www.workstream.us/blog/funding-series-b
• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
• https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.