Experienced Customer Service Advisor – Spanish Speakers!
Join arenaflex, a leading payments company, as we continue to revolutionize the way people transact and interact with our innovative payment solutions. As a Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences, ensuring our customers receive the best possible service across all channels. If you're a passionate, engaging, and ambitious individual with a flair for Spanish, we want to hear from you!
About arenaflex
arenaflex is a pioneering payments company that has disrupted the market in just a few short years. Our cutting-edge payment infrastructure, purpose-built for in-person commerce, has enabled us to become the largest and most loved acquirer in the UK. With over 150,000 customers across four countries, we're just getting started on our mission to transform the way people pay and interact with our solutions.
Our People
Our people are the driving force behind our success. We hire exceptional individuals and give them the autonomy, trust, and ownership to thrive. Our team members are our greatest investment and our ultimate competitive advantage. We believe in fostering a culture of collaboration, innovation, and continuous learning, where everyone has the opportunity to grow and develop their skills.
The Role
As a Customer Service Advisor, you will be the face of arenaflex, providing exceptional customer service across all channels, including inbound calls, emails, live chats, and proactive outreach. You will be responsible for handling customer inquiries, resolving issues, and upselling our products and services to ensure our customers get the most out of our solutions. If you're a customer-obsessed, adaptable, and team-spirited individual with a passion for Spanish, we want to hear from you!
Key Responsibilities:
* Handle inbound calls, respond to emails, manage live chats, and proactively reach out to customers to keep them happy and informed
- Answer a wide range of customer inquiries, from basic account information updates to troubleshooting technical issues
- Deliver exceptional service across all channels, ensuring customer satisfaction and loyalty
- Have value-based conversations with customers, taking opportunities to upsell and cross-sell our products and services
- Juggle various systems, both internal and external, to resolve customer issues efficiently
- Take on problems with a "Right First Time" attitude, owning challenges and seeing them through to the outcome
- Help us improve our services by sharing feedback and ideas for improvement
What You'll Bring:
* A background in retail, hospitality, or contact-centre customer support (or a willingness to learn and adapt)
- A commitment to delivering outstanding service and prioritizing customer satisfaction
- Excellent communication and relationship-building skills
- A proactive, can-do attitude and serious problem-solving skills
- Comfort with wearing multiple hats and juggling tasks efficiently
- The confidence to suggest improvements and constantly better what we do and how we do it
- Ability to upsell and cross-sell our products and services to customers
What's in it for You:
* Salary: £27,430 base salary
- Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
- Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station
- Working model: Our office-first culture means most teams at arenaflex work 4+ days in the office - it's a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period)
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You'll know your schedule at least 12 weeks ahead.
- Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset, etc.)
- Start date: We'll kick things off with an induction group joining us on the 3rd November
Diversity, Equity, and Inclusion at arenaflex
We believe our best work happens when we collaborate in-person. Our office-first culture fosters communication, drives innovation, and sparks our brightest ideas. We're committed to building teams that reflect the diversity of the businesses we serve, and we're passionate about creating a workplace where everyone can thrive. If you care about your work, you're curious, and you think customer-first, you have a place at arenaflex.
Apply Now
If you're a customer-obsessed, adaptable, and team-spirited individual with a passion for Spanish, we want to hear from you! Visit [arenaflex careers page](arenaflex.careers) to find out more about our benefits and what it's like to work at arenaflex, or check out our LinkedIn and Instagram pages. Apply for this job